Head of R&D

Technology, Helsinki
Head of R&D
  • Technology
  • Helsinki
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Head of R&D

As Head of R&D at Enreach for Enterprises you lead the overall vision, planning and execution of the technology and organization relevant to Enreach’s enterprise offering in the European market.

You ensure scalable, well managed and professional operative execution, including the strategy and business planning together with the Group CCaaS team, as well as the Enreach for Enterprises leadership team. You lead your Nordic-wide team of ~30 people with consistency, persistency, and empowerment. In addition, you influence a team of ~20 people working in the network relevant for your team’s success.


You are a member of Enreach for Enterprises leadership team, reporting to the CEO as well the Lead Link of CCaaS product circle. You are an experienced A-team player with authenticity, charm and character, able to operate as a key leader in a fast-growing, leading technology business.

You represent Enreach in various contexts such as customer seminars, technology briefings and other technology focused occasions. Communicating in English and Finnish is natural for you.


  • Leading technology and product development functions of Enreach for Enterprises and the respective CCaaS organisation with focus on continuous development and innovation, distributed over multiple countries in the Nordics.
  • Identifying opportunities of accelerating or improving developments by working with other CCaaS R&D teams sharing development and best practices.
  • Balance the development efforts between the market needs (targeting 90 % of efforts) and the strategic mid-long term initiatives (remaining 10%).
  • Collaborating with key stakeholders, including external technology contractors, vendors and partners, as well as key customers and gotomarket partners when/where applicable.
  • Measuring product technology and product creation performance and driving improvements forward.
  • Developing technology, architecture and technology vision and articulating it across the organisation. Communicating  the future views with stakeholders internally and externally.
  • Representing Enreach for Enterprises on different occasions such as customer seminars, technology  briefings and other technology focused market occasions.
  • Developing DevOps and agile product development capabilities and execution further on continuous basis.
  • Directing Cloud Operations to further develop high available, scalable, elastic and secure hosting/delivery operations of the SaaS/Cloud services.
  • Aligning and driving development efforts and roadmaps according to the business priorities and timelines together with the product teams.
  • Being responsible for efficiency, prioritization, productivity and competence development.
  • Identifying, escalating and mitigating risks; key person dependencies; risks within new product build; under-investments or capacity issues.
  • Collaborating as a key leader within the Enreach for Enterprises leadership team as well as in Enreach Group CCaaS team.
  • Attracting and hiring further talent to grow the technology team with highest competencies.
  • Evaluating changes in the technology landscape and analyzing key trends influencing Enreach for Enterprises business. Connecting the relevant findings to product and architecture plans and strategies.
  • Coaching technology leaders and experts within the team to succeed and evolve with their work.


You are self-confident team player, with great leaderskip skills and energetic can do –attitude.

You also have:

  • Ability to adapt to changing situations, innovate and deliver results within required time frames
  • Analytical thinker with ability to apply logic and analysis in planning and decision-making
  • Enthusiastic towards technology and innovation with ability to see the business value and impact


  • Master’s degree or similar in business / technology
  • Proven track record in being a technology and/or R&D leader in growing multinational SaaS / cloud company
  • Deep understanding and solid experience of planning, developing and building SaaS software and telecom architectures
  • Knowledge of SaaS, AI, telecom, network and other relevant technologies
  • High level of sensitivity in developing functionality with excellent end customer experience
  • Wide experience in managing complex software development processes and projects
  • Experience in managing external resources and partners in a scalable fashion
  • Previous proven leadership experience from multicultural, multinational environments
  • Proven ability to work cross-functionally in highly professional , energetic and collaborative culture
  • Ability to adapt to changing situations, innovate and deliver results within required time frames
  • Open minded and curious team player with continuous improvement and can do -attitude
  • Excellent written and oral communication skills in English


  • Position as a Head of R&D with highly competent staff
  • Wide responsibility in a globally operating and fast-growing Cloud company
  • Leadership team role with influence to the direction of the overall business
  • Competitive salary with bonuses and path for equity-based incentives
  • Occupational healthcare and other normal benefits
  • Modern office spaces at excellent location at Mannerheimintie, Helsinki
  • Remote/hybrid work


Enreach is a leading European provider of converged contact solutions for businesses. It provides intelligent communication technology and integrated modern telecom services that enable the agile organisation. Enreach is one of the fastest growing companies within the European communication software industry with over 250 MEUR revenue and over 1 200 employees. Enreach is present in 27 countries across Europe and headquartered in Almere, Netherlands. In addition to strong organic growth (~ 15 % p.a.), Enreach expands to new markets through strategic acquisitions. Enreach’s business model is based on recurring revenue and cloud-based offering. 

Enreach for Enterprises is a business unit of Enreach targeting corporates and enterprises headquartered in Europe with enterprise-wide modern cloud embedded communication solutions. Enreach for enterprises sells directly to enterprises and together with Salesforce, Microsoft and ServiceNow sales teams as well as their ecosystem partners (integrators and consultancies). Enreach for Enterprises business employs over 100 people across the Nordic countries and Europe. Enreach for Enterprises’ products are used globally, while its main market is currently in the Nordics, while having ambition and execution in expanding to Benelux, CEUR, Spain and UK markets over mid-term.

Read more about Enreach: https://www.enreach.fi.



I am looking forward to receiving your application and CV. If you have any questions, please contact me: Senior Corporate Recruiter Judith Beuse via judith.beuse-dijkstra@enreach.com or +31 6 868 26032.

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