As our Service Manager, you are the linking pin between our customers and our organisation. Main objective of this role is to support and continuously improve the quality of our service delivery to our customers.

With your Service Management skills, you will be in lead to enhance and improve our internal organisation enabling our customers to get the best out of our Service Delivery team. You are 'the eyes and ears' of our organisation when it comes to understanding our customers and market developments.

More specifically, among your responsibilities will be the following:

• Guarding and improving the Service Level Agreement (SLA) and its quality;
• The service performance to our customers is (pro-)actively monitored, reported on and improved continuously;
• Setting up reoccurring meetings with our top tier customers to learn of their service experience and ways we can improve it;
• As a linking pin you will be in close contact with both our Sales- and Product departments;
• Responsible for the internal processes of incident- and problem management;

• Bachelor’s degree knowledge level;
• Proven experience as a Service Manager or in a similar role;
• You have outstanding written and verbal communication skills in both English and Dutch;
• You have working knowledge of service management tools and their implementation;
• You have organizational sensitivity as well as commercial sensitivity;
• You know how to work with, guide and influence important stakeholders to your projects;
• You are a relationship builder with excellent interpersonal and communication skills on all levels;

• A pioneering and entrepreneurial environment that’s always on the move and changing;
• We make the cliché true: we work hard ánd we play hard;
• The opportunity to work in an informal international environment with ample opportunities for personal development as well as professional development;
• And of course, a good salary and secondary benefits.

Enreach is a leading provider in Cloud Contact solutions. Giving businesses the tools to stay connected, allowing them to communicate from wherever they are based. No matter whether you are working from home, the office or somewhere on the globe, our Telecom and IT solutions make collaboration simple. Our purpose is to ‘Create Contact Magic’.

In 2017 we chose to run our organization according to the management model of Holacracy. Please visit www.holacracy.com if you are curious.

Apply below or reach out to our corporate recruiter Kel via kel.vanschie@enreach.com.