Service Owner

36-40 hours per week, Almere, The Netherlands / Europe
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Service Owner

In this role you will be responsible for the end-to-end quality of service of our collaboration platform Coligo. As such you can be considered the ‘glue’ between the different departments involved in this product suite. Your goal is to monitor and continuously improve the overall quality of services connected to this platform.

The Role

  • Your main goal is to ensure the quality of service of Enreach’s product suite Coligo and it’s underlying platforms provided to clients throughout Europe.
  • For this you will align all involved teams; from development, QA and operations to sales and support.
  • Monitor requirements, identify interdependencies and align with the PO on the backlog.
  • Coordinating UAT for all new functionality and features that are planned to be deployed to production.
  • Approving new releases and/or high-risk changes on platforms and infrastructure or other related components that can impact the uptime of a service.
  • Making sure the Internal service description is always up to date with new features and functionalities.
  • Ensuring group wide communication is handled when the status of a service changes.
  • Driving further E2E service monitoring implementation.
  • Having an up-to-date Service Level Agreement in place for each specific service.
  • Setting up regular reporting along with visual dashboards and relevant KPI’s.
  • Solving specific service escalations if the regular escalation process fails.

Who are you?

  • Previous experience in roles like Project Manager, Test manager, Service Manager or comparable within the IT or telecommunications sector.
  • Sufficient technical knowledge to understand all layers of a service; basic testing knowledge, automation, regression testing.
  • As a Service owner it is very important to understand the customer perspective, and to oversee the quality of the complete service delivery. 
  • You possess great communication, collaboration and presentation skills.
  • You are a proactive, inquisitive and analytical servant leader. 
  • Having worked in high growth environments and/or multinational virtual teams would be beneficiary.
  • Highly proficient in English and preferably a second European language.

What we offer

  • As this is a fairly new role you can further contribute to its further forming!
  • A challenging international role within an ambitious, innovative and upscaling IT/Telco company.
  • Employment contract of 40 hours per week. A good salary and all locally applicable secondary benefits.
  • Depending on the situation with Covid this role may entail occasional travel within Europe.
  • This position is primarily based in Almere. However, any of our other European offices could be discussed.

We are Enreach

Enreach is a leader providing the most stable and innovative communication platform for the commercial market. Through our own network (with the support of several interconnected data centers) we supply professional mobile, telephony and data services using progressive ICT techniques. As a result of our flexible and professional approach, we have gained a significant market position that we intend to further expand in the coming years through the indirect sales channel.
You will work in a dynamic organization where every day is a different story. In 2017 we chose to run our organization according to the management model of Holacracy. Please visit if you are curious.

Are you interested?

We happily invite you to apply below. If you have any questions, feel free to contact our Global Recruiter Dick van Geeresteyn via [email protected] or +31686889345.

Apply now Let us know who you are