Support Engineer

40 hours per week, France
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Support Engineer

You will provide technical support, answer all operations related questions, during onboarding and aftercare to Enreach Partners. Your mission is to make sure our partners feel welcome, supported, informed and understood. Therefore we will call you the 'Customer Success Specialist'!

You will work with the best European unified communication specialists and will be greatly contributing to the sales success of the Enreach Contact SaaS offer.

The Role

  • Being point of contact for onboarding partners during onboarding and aftercare period
  • Providing 1st & 2nd level support to our partners by handling operational questions, claims, enquiries
  • Answering technical questions, solving technical problems and suggesting appropriate workarounds
  • Going the extra mile to follow-up with customers, ensuring issues are resolved and customers are satisfied
  • Assisting new partners with their first deployments
  • Explaining Delivery processes in-depth to new partners when requested by Onboarding Coordinator
  • Giving onboarding training to new partners
  • Maintaining operational relationship with onboarding partners on a regular basis to discover partner tensions
  • Advocating and voicing partner needs in the entire organization
  • Monitoring on and advising in Partner Support and Delivery Support performance (internally focused) for onboarding partners

Who are you?

  • Strong product generalist who is energized by the challenge of solving difficult user related problems
  • Experienced in customer facing roles
  • Obsessed by Partner success
  • Familiar with VoIP, SIP, IP network and Linux
  • Quick at prioritizing and responding to fluctuating, high-impact, urgent requests from multiple channels
  • Energized by technical troubleshooting and comfortable interfacing with technical teams (Account Management, Product and Engineering teams)
  • Self-motivated with the ability to dive right in, be effective and make a difference
  • At least 2nd year college graduate or associates degree required - Computer Science or related field desirable
  • Strong verbal and written communication skills in French and English

What we offer

  • A challenging international role within an ambitious, innovative and upscaling IT/Telco company.
  • Fulltime Employment contract (French “CDI”), 
  • A nice salary matching your experience and full secondary benefits.
  • This position is based in Valbonne (Sophia Antipolis, Nice area).

We are Enreach

Enreach is a leader providing the most stable and innovative communication platform for the commercial market. Through our own network (with the support of several interconnected data centers) we supply professional mobile, telephony and data services using progressive ICT techniques. As a result of our flexible and professional approach, we have gained a significant market position that we intend to further expand in the coming years through the indirect sales channel.
You will work in a dynamic organization where every day is a different story. In 2017 we chose to run our organization according to the management model of Holacracy. Please visit www.holacracy.com if you are curious.

Are you interested?


We happily invite you to apply below. If you have any questions, feel free to contact our Global Recruiter Dick van Geeresteyn via [email protected] or +31686889345.

Apply now Let us know who you are