The design team at Enreach is looking for a UX Design Researcher to join a team of 10 UX and UI professionals spread across Europe. Together we design and create the tools for our customers to collaborate and stay connected. This includes web and mobile applications for collaboration, all-in-one contact centre solutions, and the business and operations platforms that support all this.

The UX Design Researcher we seek will help us to better understand the ‘why’ behind behaviour and attitude in communication and collaboration. How hybrid working has changed how we should design our products, and how this affected the needs of our customers. Someone proficient in qualitative and (to a lesser extent) quantitative research methods and able to translate these insights to tangible UX flows and proposals.

In short we want you to:

• Be our user research expert and ambassador in close collaboration with the other UX and UI designers of the Enreach design team.
• Set up research cycles that create insight in how our products are used, and guide business and development.
• Be a great storyteller who is able to visualize the research through flows and journeys and make it tangible for the rest of the company.
• Help us build a culture of user focused product development by showing the value of early validation and well executed research.
• Step in that grey area between research and design when needed. A researcher with a good feel for UX Design is a big plus. Someone who doesn’t shy away from building wireframes and flows when needed.

You are someone with at least 2 years of professional experience as a UX Researcher and on top of this;

• You are proficient in setting up research cycles for apps/web-based products and able to choose the right research methodology for the task at hand.
• Able to demonstrate your experience by showing us the input and output of your work. From initial insight and hypothesis testing, to design proposals and flows.
• A degree in HCI, Psychology, Social Science, Industrial design, or a related field is a big plus.
• Having worked in telecommunications and/or high growth environments and/or multinational virtual teams would be beneficiary.
• Highly proficient in English

• A pioneering and entrepreneurial environment that’s always on the move and changing;
• We work hard, play hard, are informal and love to laugh;
• The opportunity to work in an informal international environment with ample opportunities for personal development as well as professional development;
• And off course a good salary and secondary benefits.

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Enreach is a leading provider in Cloud Contact solutions. Giving businesses the tools to stay connected, allowing them to communicate from wherever they are based. No matter whether you are working from home, the office or somewhere on the globe, our Telecom and IT solutions make collaboration simple. Our purpose is to ‘Create Contact Magic’.

We happily invite you to apply below. If you have any questions, feel free to contact our Corporate Recruiter Sylvahna Mulder at sylvahna.mulder@enreach.com.