As a VoIP Support Technician at Enreach you are responsible for restoring the operation of the services that we offer to our customers, ensuring the proper functioning of these, mainly Cloud Contact Center, Virtual PBX and IVR services.

Being part of the Operations team, you will be responsible for:

• Carry out the management and resolution of incidents in the established SLAs.
• Document incidents, processes, and projects
• Participate in the implementation of VoIP projects on the customer's network infrastructure. If necessary, you will have to rethink and recommend changes to be applied in the customer's network for the correct operation of our services.
• Carry out preventive and corrective interventions.
• On-call to cover local holidays.
• You will work in a multicultural environment providing cross support between group companies. 

• You are a team player, with high organizational skills, customer-oriented, communicative and decisive.
• You have at least two years’ experience in the functions described, performing Support positions.
• Experienced in management of VoIP systems, PBX.
• Notions of SQL and Linux databases.
• Demonstrable experience in VoIP.
• Valuable studies in Telecommunications Engineering or similar.
• You can communicate in Spanish and English fluently: we are part of an international group and we want you to contribute with your vision to the team.

• A challenging international role within an ambitious, innovative and upscaling IT/Telco company
• Fulltime employment contract (French "CDI")
• A nice salary matching your experience and full secondary benefits.
• A team that empowers and values ​​its members through innovation and continuous improvement to continue growing together.
• A stable project, with indefinite contract and flexible remuneration, through ticket restaurant, transportation, nursery and medical insurance
• Flexible working hours and intensive working day on Fridays. In addition, you can add another intensive day to the week
• Teleworking as many days as you want.
• This position is based in Barcelona (Spain). You can enjoy our modern office: bright, without walls or offices that separate the different roles or departments, with a chill out area. Do you want to see more? Visit:  https://www.masvoz.net/careers/workspaces-and-culture/.
• A tailor-made career plan, with training focused on your areas of improvement and also specialized in masvoz products and services. You will also have access to online courses in Technology. You choose what, when and how to learn!
• Activities throughout the year: team building, coaching and much more! An example? Our Challenge day! One day a month devoted to solve a real need as a team through research and consensus among all.

Enreach is a leader providing the most stable and innovative communication platform for the commercial market. Through our own network (with the support of several interconnected data centers) we supply professional mobile, telephony and data services using progressive ICT techniques. As a result of our flexible and professional approach, we have gained a significant market position that we intend to further expand in the coming years through the indirect sales channel.
You will work in a dynamic organization where every day is a different story. In 2017 we chose to run our organization according to the management model of Holacracy. Please visit www.holacracy.com if you are curious.

We happily invite you to apply below. If you have any questions, feel free to contact our Global Recruiter Ana Dobra via [email protected]