Enreach

Customer service
that works wonders

Introducing the Cloud Contact Center by Enreach

A service delivering a professional response to the needs of the most demanding customers.

At Enreach, we have created our Cloud Contact Center: a tool that facilitates, manages and optimises telephone-based relations and services. Our Cloud Contact Center combines the most innovative benefits of the cloud with the requirements of telephone-based customer service.

This is smart telephony: a full platform that connects users to companies in a way that is easy, effective and scalable.

 

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EVERYTHING YOU COULD WANT FROM AN ADVANCED CONTACT CENTER

The various modules of the software will help you boost your communications: personalize and automate workflows, manage inbound calls efficiently, generate statistics and reports and pay only for what you use. 

 

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Account Management Account Management

Consult and manage your contracted services and access all the relevant information about your account and billing.

  • Account information / edit
  • Billing detail / edition
  • Management and user permissions

 

 

                                                                          

Configuration Configuration

Guarantee the fastest and most efficient response for your clients. Define and configure your infrastructure and the experience of your customers.

  • Lines
  • Agents
  • Call redirections and limits
  • Personalized voice-overs
  • Automatic Call Distribution (ACD)
  • Automatic Call Management (IVR)
  • Automatic Speech Recognition (ASR)
  • Custom waiting queues                                                                    
Agents Agents

Boost agent collaboration and individual productivity.

  • Send / receive messages from WebChat or WhatsApp
  • Send / receive calls from a Webphone or IP terminal
  • Three-Way-Call
  • On-hook mode
  • Call rescheduling (callback)
  • Conversation transfer
  • Call recording
  • Types and call notes
  • After Call Work (ACW)
CRM CRM

Connect your work tools and increase agent productivity through the automation of processes, opening of files, customer data and the operational integration of the call with the most used CRM and commercial helpdesks.

  • Integrated Agent in commercial CRM
  • CRM module integrated in masvoz platform
  • Customer contact information on incoming call
  • Incoming call search automation
  • Data log, details and call recordings                                                    
Supervisor Supervisor

Observe, analyze and act in real time. Manage, modify and make decisions according to the performance of your center and your agents.

  • Real-time monitoring / management of total calls, agents and queues
  • Statistics by queue: agents, calls and online call listening
  • Whispering: instant communication with agents and distribution of calls according to% of load or distribution of origin, etc.
  • Queue wallboard                                                                                 
Statistics Statistics

Make secure and proven decisions. View the details associated with all conversations, access the call history, play or download the conversation recordings

  • Reports by service and agents
  • Details of managed calls
  • Survey result report
  • Manage your reports easily
  • View details of the conversation
  • Advanced filters
  • Listen and download call recording
  • Detail of typifications and notes
  • Data export
Ready to request a demo?

Our Cloud Contact Center combines the most innovative benefits of the cloud with the requirements of telephone-based customer service. Get in touch to see how our Cloud Contact solution can help you work wonders!

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Add a bot to optimize your communications

Automatically answer calls and messages to resolve questions or guide the user to the best agent. Give your bot personality! Streamline conversations, reduce costs, and streamline agent work.

 

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Multiply your sales with Enreach Outbound

Outbound is our business phone software that helps you build smarter campaigns, so you can focus on growing your business instead.

With Outbound, you can interconnect your branches, departments and team members without any hassle.

 

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Integrate with your favorite CRM

Microsoft 365
Zendesk
Salesforce
Kustomer