Embedded Voice is a company-wide solution providing a holistic view and a control panel for the whole communication. Embedded Voice ensures that every voice connection of the organization is recognized, including every endpoint such as mobile subscriptions, soft phones, hard phones and unified communication connections and smartphone apps. Voice calls to and from these endpoints are recorded into the data lake and provided for further analysis. At the same time data privacy, security and access controls are managed with various measures .
Your phone is always with you and so is Embedded Voice. Our mobile app allows you to access all Embedded Voice functions wherever you go. Everything is done with unrivaled ease of use.
Setting your presence lets everyone in your organization know if you are available. Transfer calls to your voicemail or colleagues when you are not able to answer. Calls are routed the way you want them to.
Notifications are displayed when something important happens. For example, when the queues in your service pools are getting long and your attention is needed.