The role of unified communications in digital transformation
While unified communications (UC) is just one element of digital transformation (DX), it is a very important one, because it is the ‘glue’ that enables intuitive and friction-free collaboration both internally and externally. Without that unification, DX can end up being a set of fragmented processes and tools, yet when combined effectively DX and UC have the power to put users at the heart of any situation, with the ability to operate seamlessly across devices, networks and even apps.
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