Michael Barlow, Technical Support Manager
Don Amott’s Leisure Kingdom, is one of the UK’s leading leisure companies. As a well-known leader in the leisure vehicle market, the Don Amott team have a reputation for best-in-class customer service to uphold, something we have in common!
The customer receives a high volume of calls and so required a futureproof solution to empower its employees to deal with these conversations in the most efficient way. After all, missed enquiries, don’t sit well with us!
We provided a phone system that connected them across their impressive 24-acre showground at the speed of light. With it, we provide top-class CRM integration to make sure that, no matter which employee answered a call, they’d automatically have the caller’s information to hand at the touch of a button.
The customer has made use of instant messaging between their team members which has led to improved communications between staff, enabling them to work wonders from anywhere. Michael Barlow, Technical Support Manager, said “We would have no issue in recommending Enreach as a telecommunications provider as the service they have delivered has been excellent. From initial installation, through to their training and aftercare teams, they have offered a reliable and professional service”.