Unified communications (UC) has been a talking point for years and, so far, has seen a number of false dawns. Now, we are at a critical point in its evolution, with accelerated adoption gaining real momentum. A report published in May 2018 by Grand View Research Inc. predicts that the global Unified Communications market will reach 143.49 billion US dollars by 2024.
More and more companies are looking for a one-stop-shop for their ICT needs. To help service providers become a preferred partner that supplies a range of productivity solutions, our solutions can be easily integrated with key business systems like CRM and call centre functionality.
The enterprise mobile market presents unique challenges to operators. The number of mobile professionals continues to grow with even desk-bound users more frequently reaching for their mobile phones vs. a desktop phone to make calls. However mobile phones don’t typically integrate well with existing enterprise unified communications solutions.
To stay ahead of competition, fixed operators who add mobility to their Centrex/PBX/UC offerings are seeing more traction and customers seeking such functionality for their businesses. Mobile operators can also capitalize on integrating such innovation via the GSM network by adding enterprises PBX features on mobile phones.
When dealing with a private branch exchange (PBX), trunk lines are the phone lines coming into the PBX from a service provider. This differentiates incoming lines from extension lines that connect the PBX to individual telephones. Trunking saves cost, due to fewer trunk lines than extension lines, since it is unusual in most offices to have all extension lines in use for external calls at once. Trunk lines transmit voice and data in formats such as analog, T1, E1, ISDN or PRI.