Unified communications (UC) has been a talking point for years and, so far, has seen a number of false dawns. Now, we are at a critical point in its evolution, with accelerated adoption gaining real momentum. A report published in May 2018 by Grand View Research Inc. predicts that the global Unified Communications market will reach 143.49 billion US dollars by 2024.
More and more companies are looking for a one-stop-shop for their communications needs. To help service providers become a preferred partner that supplies a range of productivity solutions, our platform offers an array of business system integrations (CRM) and call centre functionality.
When dealing with a private branch exchange (PBX), trunk lines are the phone lines coming into the PBX from a service provider. This differentiates incoming lines from extension lines that connect the PBX to individual telephones. Trunking saves cost, due to fewer trunk lines than extension lines, since it is unusual in most offices to have all extension lines in use for external calls at once. Trunk lines transmit voice and data in formats such as analog, T1, E1, ISDN or PRI.
The enterprise mobile market presents unique challenges to operators. The number of mobile professionals continues to grow with even desk-bound users more frequently reaching for their mobile phones vs. a desktop phone to make calls. However mobile phones don’t typically integrate well with existing enterprise unified communications solutions.