Our Call Center solution enables service providers to take advantage of the growing demand for call center services and to offer enterprise customers hosted inbound call center services at a very competitive price.
Integrated with our Istra platform, the solution provides a comprehensive range of Automatic Call Distribution (“ACD”) features as well as comprehensive statistics and reporting tools that are required for call center supervisors and agents to efficiently manage and monitor incoming calls.
Enreach myCallCenter is a web administration interface enabling the Call Center supervisor to fully configure all aspects of the call center.
Our ACD Supervisor Console is a user-friendly web based application enabling supervisor to monitor and manage agents’ interactions, ACD groups, call flows, and access to real-time statistics and reporting activities in a single interface.
The ACD supervisor console provides an easy-to-use and powerful interface that allows the supervisor to handle functions including: