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Five ways to get more from Microsoft Teams

22 Apr 2022

Enreach has identified some tangible ways customers can enhance Teams as part of a more comprehensive digital workplace. The result is a holistic, single source for IT and communications. Plus, our Teams integration creates a powerful opportunity for telecom and ICT partners to differentiate and expand their own offerings.

Here are five ways to get more of Microsoft Teams:

1. Achieve FMC

With direct routing through our telephony platform, easily manage incoming and outgoing calls, regardless of device or network. For example, dial a colleague direct from Teams on a mobile device or enable colleagues to see all users’ real-time status to tell when someone is busy on a call.

2. Extra PBX features

Valuable features include choosing which fixed or mobile number to present on outgoing calls, simultaneous ringing on all selected devices, whether a desk phone, a mobile DECT handset, softphone, or smartphone), and short-dialling (such as office extensions). Call continuity enables easy switching between different devices without any interruption: even flip from just audio to video at the last minute. In effect, the Teams app becomes just one more terminal or endpoint: there is no distinction between PSTN, mobile or Teams calls. Through the Presence feature, be aware of each Teams’ user’s real-time status (including if they are on a mobile call) and route calls accordingly. In addition, detailed telephony reporting analytics show detailed call volumes or patterns, even down to individual users.

3. Contact-centre functionality everywhere

Businesses can have flexible, full-contact centre functionality regardless of location, even when working from home, using Teams as the interface. Enreach’s contact centre solutions are flexible to suit every kind of business, even the smallest company that does not require a dedicated contact centre. As well as standard contact centre features, Enreach is also pioneering more innovative ways for businesses to communicate with their customers, including conversational AI.

4. Bring together IT and communications

Stop Teams being a separate silo and make it part of the wider business, such as integrating it with CRM and ERP systems. For instance, the latest communication with a customer is captured within Salesforce or Dynamics 365 without leaving Teams. Removing the need for users to switch between apps is a small gain that can add up, contributing to a smoother working day with less time wasted.

5. Benefit from local expertise and experience

Enreach, a Microsoft Gold Partner, can provide competitively-priced Microsoft licences, telephony subscriptions (including mobile), contact centre solutions and more, backed by local support and simplified configuration. For our partners, we offer a comprehensive choice of white-label options, as well as bring-your-own-operator. Furthermore, through its pan-European telephony network, Enreach makes Microsoft Teams’ telephony available in more countries than currently supported by Microsoft. Our integration with Teams is just one part of our vision to provide a world of converged contact, where communications, collaboration and productivity are seamlessly integrated into one context-based, user-defined environment. It is time to take Teams to the next level.

This article was published in UC Today's Microsoft Teams Market Guide on April 14th. Download here the complete market guide.


How can I integrate advanced telephony features into Microsoft Teams?

To integrate advanced telephony features, you can use Direct Routing or Operator Connect to connect your existing telephony infrastructure to Teams, allowing users to make and receive calls directly within Teams.

What features in Microsoft Teams can improve collaboration?

The platform offers features such as group chats, video conferencing, and file sharing that facilitate collaboration. Its integration with other Microsoft and third-party solutions further expands its collaborative potential.

Features such as co-authoring documents, using the chat function for real-time communication, and utilizing channels for specific topics can significantly improve collaboration in Teams.

How can Microsoft Teams enhance productivity?

Microsoft Teams is a powerful tool designed to streamline communication and collaboration within an organization. It provides a single platform for chats, video meetings, and shared files, helping you stay organized and productive.

Teams can enhance productivity by centralizing resources, files, and communications in one place, reducing the need to switch between different apps. The seamless integration with other Microsoft 365 apps also allows for efficient workflows.

How can I provide a more comprehensive experience in Microsoft Teams?

A comprehensive experience in Teams can be provided by fully utilizing its features, such as video meetings, team channels, file sharing, and integrations with other apps. Regular training can also help users take full advantage of these features.

Can Microsoft Teams be integrated with non-Microsoft apps?

Yes, Teams can be integrated with a range of third-party apps to extend its capabilities and provide a more comprehensive experience.

How can I optimize the video conferencing experience in Microsoft Teams?

To optimize the video conferencing experience, ensure you have a stable internet connection, use the blur background feature to minimize distractions, and make use of features like live captions and meeting recordings.

What are some best practices for managing channels in Microsoft Teams?

Some best practices include limiting the number of channels to avoid confusion, setting clear guidelines for each channel's purpose, and regularly archiving inactive channels.

How can I optimize Microsoft Teams for mobile use?

You can optimize Teams for mobile use by enabling push notifications, synchronizing files for offline access, and using the built-in meeting scheduler that adjusts for different time zones.

How does Microsoft Teams support remote work?

Microsoft Teams is a cloud-based platform that enables employees to stay connected and collaborate efficiently, irrespective of their geographical location. Its real-time collaborative features are essential for cohesive remote work.

What are some of the noteworthy features of Microsoft Teams?

Some key features of Microsoft Teams include chat and conversation threads, video conferencing, file sharing and co-authoring, integration with other Microsoft and third-party apps, and customizable security settings.

How can organizations maximize productivity and collaboration using Microsoft Teams for remote work?

By leveraging the diverse features of Microsoft Teams, organizations can create a fluid and dynamic remote work environment. Regular video meetings, collaborative channels, and shared documents can help maintain team cohesion and ensure seamless workflow, enhancing overall productivity.