Expert Blog

How Better UCaaS Boosts CX

How Better UCaaS Boosts CX

19 Feb 2021

There is a tendency to think of UC and UCaaS from an internal perspective: how it enables staff to collaborate and communicate more effectively. However, UC and UCaaS have just as important role to play in external communications, and have the potential to enrich the digital customer experience.

First The Traditional Now The Rise Of The ‘Casual’ Contact Centre

First The Traditional Now The Rise Of The ‘Casual’ Contact Centre

18 Feb 2021

Alongside the market for traditional contact centre solutions, we are seeing the emergence of ‘casual contact centres’. Based on cloud technology, these are being adopted by businesses who require some element of ‘contact’, but are often SMEs who do not have the resources or requirement for larger or dedicated contact centre systems. Casual contact centres also open up the potential for a wider audience of resellers and service providers.

Centile rebranded as Enreach

Centile rebranded as Enreach

4 Feb 2021

Centile, a leading European provider of mobile-first communication and collaboration solutions, has now been rebranded Enreach, as part of a larger growth strategy within the Enreach group that combines best-of-breed product and services and makes them available at scale. From now on, Centile will use the commercial name Enreach for Service Providers, but most people are likely to just refer to it as Enreach.

Centile Takes on CRMs with ISTRA and Mondago

Centile Takes on CRMs with ISTRA and Mondago

1 Dec 2020

According to Collin, the majority of Centile’s SMB customers do not use Salesforce. This prompted Centile to launch the freshest iteration of its ISTRA platform, which comes equipped with the new myIstraCRM integration. Users can run myIstra in a web browser, a convenience that lessens the amount of time it takes to deploy the solution. There is even a softphone version available for myIstra users.

Ideas to Consider for a Great FMC User Experience

Ideas to Consider for a Great FMC User Experience

16 Nov 2020

Whether a tech-savvy partner or an end-user business new to the topic, it can be hard to get a clear grasp of exactly what all the FMC options are, and therefore be overwhelmed when making strategic and purchasing decisions.

Why Pair Centile’s ISTRA Platform with Microsoft Teams?

Why Pair Centile’s ISTRA Platform with Microsoft Teams?

27 Oct 2020

Centile’s ISTRA platform is a unified communications solution equipped with business telephony, enterprise-grade messaging, and video collaboration functionalities embedded into a single offering. The Europe-based firm produces the underlying technology for a network of partners, service providers, as well as system integrators, who, in turn, deploy ISTRA into their cloud-based data centers. From there, these groups provide innovative UC services to SMBs based on ISTRA’s infrastructure.

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