Almere 6 June 2023 – Enreach, one of Europe’s fastest growing providers of converged contact solutions, announced the availability of a white paper written by renowned industry analyst Jon Arnold, president and founder of Jon Arnold & Associates. The report, “Converged Contact—Going Beyond Mobile UCaaS to Give Businesses a Competitive Edge,” is available free of charge to European businesses and channel partners that are looking to leverage the powerful and cost-effective capabilities of mobility-centric UCaaS and CCaaS solutions.
Sponsored by Enreach, the report goes into depth describing the realities of the hybrid work model, which places a significant burden on organisations looking to provide a consistent and seamless communication experience for in-office, home-based, remote, and mobile employees, as well as customers and business partners. Arnold examines the unique challenges businesses face in providing office-centric tools to their remote workforce, and explains why mobile collaboration tools give companies the best opportunity to satisfy a variety of user needs. He also cites real-world deployment examples to illustrate ways European businesses are successfully using mobility features to enhance their existing operations.
“Many businesses throughout Europe are struggling to provide reliable and cohesive communications services to a disparate workforce, and to customers who increasingly prefer mobile devices as their tool for interaction,” explained Matti Heikkonen, CCO of Enreach. “We appreciate the effort that Jon Arnold put into researching and writing this report. It is a wonderful resource to help organisations recognize the profound benefits of mobile-enabled unified communications, contact centre and collaboration features, and for highlighting best practices for bringing these capabilities into day-to-day operations.”
Headquartered in Toronto, Canada, Jon Arnold & Associates provides strategic guidance to technology vendors, service providers, and end-user customers on strategies to accelerate the adoption of advanced communications solutions. The founder and principal of the firm, Jon Arnold, is a recognized industry thought-leader with deep expertise in unified communications, contact centre, collaboration technologies, Artificial Intelligence, and customer experience solutions. He is a frequent contributor to numerous trade publications including Tech Target, No Jitter, and Internet Telephony Magazine, and was named among the top Unified Communications and CCaaS influencers in 2023.
“Since the onset of Covid, European businesses have been grappling with the most effective way to maintain seamless and effective communications that will support a geographically disparate footprint,” said Arnold. “We have found that solutions that incorporate voice, video, collaboration, and other productivity tools within a mobile-centric environment are rapidly moving beyond a ‘wish list' item to a strategic asset. The white paper has been written to help businesses understand the drivers behind this trend and provide insights that will enable them to determine if these solutions are right for them.”