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The Future of Remote Working

2 avr. 2021

“Last year, many businesses rapidly proved flexible working was possible, achieved through a blend of collaboration and communication technologies: from having a reliable network connection through to access to applications. Now they are building on those successes and beyond the quick fixes many adopted in 2020, they are laying foundations for more efficient and flexible working, whether at home, in the office or elsewhere.”

“This has led to a huge rise in the adoption of unified communications (UC), especially Unified Communications as a Service (UCaaS). UC brings together disparate telecom and IT tools and services into one environment. UCaaS takes that one step further by enabling UC to exist in the cloud, providing a seamlessly consistent user experience regardless of place, network, app or device.”

“In this more fluid environment, communications revolve around the user, according to his or her current status, rather than being dictated by technology. For instance, an audio or video meeting can be initiated from a choice of paths on a laptop and then switched to a mobile (without other meeting participants being disturbed).”

“If a mobile SIM is part of the UCaaS platform, it can separate different personas (personal and work), regardless of location, helping users to maintain a better work-life balance. Likewise, presence is a UCaaS feature that helps people set their reachability, but without negatively impacting business performance. For example, when unavailable, calls can be automatically rerouted to colleagues. Presence also gives remote managers visibility of the team’s status which has become critical to maintain service levels.”

“Beyond what is available right now, expect to see continuing innovations around AI to deliver a more intuitive and relevant remote experiences. The modern workplace is evolving fast, underpinned by smarter, more people-centric communication and collaboration technology.”


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