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Enreach
Enreach

manage your corporate communications with our receptionist console

Want to know more about our converged contact solutions?

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MANAGE YOUR CORPORATE COMMUNICATIONS THROUGH SWITCHBOARD

SwitchBoard is an interactive advanced attendant console empowering service providers to offer receptionist services to enterprises. 

Available in web and stand alone modes, the intuitive interface with ergonomic design allows in-house or outsourced receptionists to simply and efficiently manage business communications. 

Key features

Call management
Call management
Manage users
Manage users
VIP redirection
VIP redirection
  • Manage users: Change forwarding rules and presence state of all employees 
  • Company directory: Manage profiles and private settings published in the corporate directory 
  • Agenda: Access and manage employee’s agendas 
  • Call management: Answer and distribute incoming calls 
  • VIP redirect: Reach a user bypassing a forwarding rule set 
  • Keyboard shortcuts: Shortcuts to manage calls (hold, transfer, hang up), send email, sms, or instant messaging 
  • Dialer search: Tool to assist fast contact search 
  • Supervision/monitoring: Intercept any call and monitor company or specific users 
  • Barge in/Barge out: Conference into an active call of another user

MANAGE YOUR CORPORATE DIRECTORY THROUGH OUR MYCOMPANY PORTAL

myCompany is a web application available from the SwitchBoard, enabling receptionists to manage the company directory — public and private contacts, departments, address book, etc. 

Key Features 

  • Manage the profiles of employees 

  • Create and manage the extended company directory, also known as shared contacts

  • Manage departments 

  • Import and export the company directory 

  • Real time synchronization with SwitchBoard