Enreach

Privacy Statement

In this statement "Enreach", "we" or "us" refers to Enreach B.V. and subsidiary entities. In addition, you will see references to the "Enreach Group", which includes all other Enreach entities globally, 

Enreach ideates, develops and supplies innovative communication resources for the commercial market. As a result of our service offerings, Enreach processes personal data about our customers, partners and their end users.  

In this privacy statement, you can read about the personal data we collect, what purposes we use this data for, how we protect your privacy and personal data, how long the data is stored and how you can view and/or correct the personal data we store on you. 

Enreach does not share personal information with third parties, unless this is (1) legally required, (2) necessary to supply a service or (3) specifically requested by the customer that has provided the personal information. 

CONTACT INFORMATION

You can find our contact information here:  

Enreach B.V. 

Address: Verlengde Duinvalleiweg 102, 1361 BR Almere 

Email: [email protected] 

Phone: +31 88 889 0889 

Data Protection Officer

We have a Data Protection Team and a Data Protection Officer (DPO). If you have any questions relating to the processing of your personal data or want to contact our DPO, feel free to contact our Data Protection Team using the details provided below. 

Enreach Data Protection Team 

Email: [email protected] 

HOW WE COLLECT YOUR PERSONAL DATA

Enreach is the data controller for the processing of your personal data for the purposes described in this statement. If you choose not to provide the personal data, you might not be able to make use of the desired service / function or technical assistance. 

For website users or newsletter subscribers

We always inform you about our processing before collecting your personal data: name, e-mail address, company name, postal address and telephone number.  

Please note that personal data can be required in order for you to use the features of the website. Additionally, it can be necessary for us to collect and process your personal data in order to provide and optimize our services for you. For example, we need your contact information to be able to book a meeting with you, receive inquiries from you via our contact form or chatbot, or send you a newsletter if you consented to this.  

For end users

The same principles applies to the processing of traffic data and your telephone number when we are delivering our telecommunication offerings.  

For business customers and partners

Personal data is collected directly or through your employer if you as a business customer or a partner provides us with personal data about others than yourself, for example by making our telecommunication solutions available to your employees. You are obligated to inform your end users about this transfer of personal data to Enreach.   

As an employer or partner, you can meet this obligation by linking to this privacy policy.  

WHAT PERSONAL DATA WE COLLECT

Personal and User Information

When you purchase a service from Enreach or when you contact us, Enreach processes your personal data. Personal data is information that can be linked to an individual.  

The information processed by Enreach when you purchase our services can be your: name, address, telephone number, email address and bank account number. 

Traffic data

When using our services, traffic data will be processed. This data is required for us to facilitate communication. Traffic data is generated and processed automatically when end user make use of our telecommunication services, Traffic data consists of: the calling and called numbers, the date, the time, the duration, and the fees that were charged for said call.  

This data does not concern the contents of the communication. In the case of a data session, we also register the amount of data, and when roaming, we register the network that was used. 

We never store the content of communication unless directly instructed to do so by a customer, such as in the case of call recordings. 

Location data

When you set up a call or data session, Enreach processes information that can make a very rough determination of your location at that moment. We use this information to determine whether the call or data session is happening in the Netherlands or not. 

Enreach uses other operators mobile network. These operators are able to accurately determine your location by looking at which transmission tower was used for your call or data session. Enreach does not have access to this information. 

Website

Enreach.com and our customer portals use cookies to optimize the functionality of certain pages on the websites. Cookies are small text files that are placed on the visitor’s computer by a page on the website. In these cookies certain information is stored, such as certain preferences the visitor has. This allows Enreach to serve the visitor even better when they next visit the site. The visitor can decide how cookies should be handled.  

Enreach has a separate cookie privacy statement found in the cookie notice. 

Enreach.com and our customer portal Operator also use Google Analytics, Hotjar and Social Media cookies (such as Facebook and LinkedIn) to analyze how users make use of the site. For Google Analytics, the information generated by cookies about your visit to the website (including your IP address) is transferred to and stored on servers in the United States by Google. Google uses this information to monitor the way you use the website, compose reports on the website activity for website operators, and offer other services with regard to website activity and internet use. 

Other

When you visit our offices, you can be registered as a guest. We use this registration for safety purposes, so that we can quickly evacuate the premises in case of a disaster, without leaving anyone behind. 

We also use camera recordings as a security measure in our offices. We do this to protect our guests, personnel and the building. You will be clearly informed about the presence of cameras when on our premises. 

WHY WE COLLECT YOUR PERSONAL DATA

Enreach is legally obliged to store certain information from customers for a specific time period for the purposes of legal investigations.  

Enreach must cooperate with requests for personal information from the competent authorities or other authorized governmental institutions, as well as with requests for information we process and store as part of our normal business operations.  

For example information from your telephone records or about your data usage. When the storage period has elapsed, stored information is destroyed or made anonymous. Another example of a legal requirement is the calling of the national emergency number. When you do this, your telephone number and the location of your telephone can be transmitted to the relevant authorities, even when you have blocked the display of your telephone number. This is a legal requirement. 

Necessary for our service provision

Enreach does not always supply its services itself, but uses, for example, Wholesalers to supply its services. In such a case, it is necessary that we share the information that is required for the provision of certain services with Wholesalers. For example, when Enreach shares information with its Wholesaler, the Wholesaler must comply with the conditions specified by Enreach and the same privacy requirements we adhere to also apply to that company. 

At the request of the customer

It is also possible that you as the customer purchase certain services for which personal information is required. For example an App that uses GPS data. In such cases you can use your telephone or the App to specify whether or not you wish to share this information, and then give this permission to the App provider. Enreach is then not the party that processes your personal information. 

WHAT DO WE USE THIS INFORMATION FOR?

Providing services and invoicing

Enreach uses the aforementioned information primarily for the provision and improvement of services purchased by you. For example the delivery of an order to the specified address, or the setting up of a telephone call. 

Based on these services and the use thereof, Enreach creates an invoice. This invoice shows the fees charged for each service, specified by type of use. You can see fees incurred abroad, call costs, data usage and more.  

Traffic management, network planning and quality of services

For the sake of the maintenance and the improvement of our platform, we analyze information about the use of our network. We do this so that we can, among other things, redirect traffic in case of potential overloading, but especially so that we can prevent this by planning and implementing targeted improvements. In addition, we can use the information to see when malfunctions occur on the platform. 

Security analysis

Based on analyses of call and internet behavior, Enreach can proceed to restrict certain destinations when excessive usage is detected. Higher usage than average call behavior may indicate fraud. A blockade can limit fraud and misuse, and prevent you from receiving a huge bill for fees that you have not incurred yourself. Enreach also uses advanced techniques (such as firewalls, spam filters and virus scanners) to protect against security breaches, viruses, spam and malware. 

Caller ID

Enreach always displays your telephone number to the called number. This means that your number will be visible to the call recipient on the display of their telephone. This can be turned off by calling anonymously. However, we are legally obliged to always reveal your number when you call the national emergency number. 

In some cases Enreach is legally required to give your information to third parties. For example, the provision of information in the context of a criminal investigation, to authorities, and – at your request – to other providers for the purposes of shielding the called number in the records. 

Training and education of personnel

When you contact our service desk, it is possible that your call will be recorded for training purposes. You will be informed of this prior to the call. 

Malicious or annoying contact

If someone is harassing you by telephone or via internet, then you can report this to us and submit a written request to provide information on the person responsible for this malicious or annoying behavior. If we receive such a request, we will follow internal procedures. If that does not help, then Enreach will, as a last resort, provide the complainant with your telephone number, name, address and place of residence. 

Number retention and transfer service

Enreach offers you the option of keeping your number when you transfer to a different provider. To do this, we exchange information with your current or next provider. In case of a landline, this information is your current telephone number, your name and your address. For a mobile number, your SIM card number, telephone number and name are shared.  

WHO WE SHARE DATA WITH

In certain circumstances, for example due to legislation, it may be necessary to pass on information to the authorities or directory inquiries databases.  

Disclosure may also take place if necessary to establish or defend legal claims.  

Enreach is a group of undertakings all located within the EEA, as part of our group wide activities we can share aggregated data about our customers in the form of business intelligence and statistics with members of the group. We do this on the basis of group wide agreements, where we have mapped the transfers and designated the responsibility for compliance with the data protection law, amongst the members.  

In order to provide telephony to our business customers, it is necessary for us to transmit traffic data via operators. Enreach uses several European infrastructure providers and these operators therefore process personal data on our behalf. These operators are independently data controllers for the processing of data within their respective networks.  

We might also pass on your personal information to data processors acting as suppliers for us, this could be in relation to our website for example, we use various data processors, e.g. for sending out newsletters and website maintenance.  

SECURITY

Enreach has implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, alteration or destruction. Only authorized Enreach personnel are provided access to personal data and these employees are contractually or statutory obliged to ensure confidentiality of this data. 

Enreach will implement appropriate technical and organizational measures to ensure that the processing of your personal data is performed in accordance with data protection law, in particular ensuring an appropriate level of security. 

YOUR RIGHTS

Under GDPR, you have a number of rights regarding our processing of your personal data. To exercise these rights, please contact us via our contact information.   

Right of access

You have the right to access the information we process about you. 

Right to rectification

You have the right to have incorrect or outdated information about yourself corrected.   

Right to be forgotten

In exceptional cases, you have the right to have information about you deleted before the time of our retention period.   

Right to restrict processing

In some cases, you have the right to have the processing of your personal data restricted. If you have the right to have the processing restricted, we may only process your personal data - except for storage - with your consent, or for the purpose of establishing, asserting, defending, protecting, a significant public- or private interest.   

Right to object

In certain cases, you have the right to object to our otherwise lawful processing of your personal data.   

Right to receive your information (data portability)

In certain cases, you have the right to receive your personal data in a structured-, commonly used- and machine-readable format and to have that personal data transferred from one controller to another without hindrance. 

QUESTIONS OR COMPLAINTS

In case you have any questions with respect to the processing of your personal data, you can contact Enreach  Team and DPO via our Contact Information.. 

Please note that you have the right to lodge a complaint with the competent Supervisory Authority for the Enreach entity that is acting as the controller for the processing of your personal data if you are of the opinion that the processing of your personal data by Enreach infringes on the GDPR or other data protection laws. 

CHANGES

Enreach reserves the right to modify or amend this statement at any time. The effective date will be displayed below the statement. It is the user's responsibility to check this document regularly for changes. 

Version 1.0; Sept 2021