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The Best Hosted Telephony Solutions Explained

21 mai 2023

Hosted telephony, often referred to as cloud telephony or VoIP, is a modern communication system that allows businesses to make and receive calls over the internet. This technology eliminates the need for traditional phone lines and physical hardware, offering increased flexibility, cost savings, and advanced features. In this article, we will explore how hosted telephony works, its benefits, and why it’s becoming the preferred choice for businesses of all sizes.

Key Takeaways

  • Hosted telephony, also known as VoIP or cloud telephony, utilizes internet technology to provide more flexible, cost-effective, and feature-rich communication solutions compared to traditional landlines.

  • Key benefits of hosted telephony include lower maintenance costs, high-quality calls, enhanced mobility and flexibility for businesses, and integration capabilities with various systems like CRM and ERP.

  • Choosing the right hosted telephony provider is crucial for seamless transition and reliability; businesses should evaluate providers based on their track record, integration capabilities, and support services.

 

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Introduction

Illustration of a cloud with voice communication lines coming in and out

Hosted telephony, a term synonymous with VoIP (Voice over Internet Protocol) and cloud telephony, represents a paradigm shift in how businesses communicate. By transporting voice communication services through the internet, organizations can break free from the limitations of traditional landlines. Enreach, a European leader in unified communications, encapsulates this revolution, offering a range of services that turn conversations into meaningful connections.

The promise of hosted telephony is not just in its technology, but in the experiences it enables. Here are some examples of the power of a hosted telephony platform like Enreach UP:

  • Teams collaborating seamlessly across continents

  • Small businesses projecting a global presence

  • Customer queries receiving instant, high-quality responses

This is how hosted telephony elevates interactions from mundane to magical.

A deeper exploration reveals the mechanics, benefits, and transformative potential of this communication evolution.

Understanding Hosted Telephony

Illustration of SIP trunk connections transmitting voice data over the internet

Hosted telephony systems are not just another business phone system; they are the bedrock of modern, agile, and efficient communication. Leveraging the power of the internet, these cloud-based phone systems offer a suite of features that traditional phone lines simply cannot match. With a hosted telephony solution, you’re not just making phone calls; you’re accessing a full spectrum of communication services all rolled into one.

Breaking down the concept of hosted telephony reveals its superiority over traditional phone systems; it’s an upgrade in every sense. Hosted VoIP providers like Enreach for Service Providers lead the charge in this field, offering converged contact solutions that redefine what it means to connect with others. Next, a comparison between hosted telephony systems and traditional telephone systems provides more insights.

Hosted Telephony vs Traditional Phone Systems

The leap from traditional phone systems to hosted telephony is akin to switching from a horse-drawn carriage to a high-speed train. The cloud-based phone system offers several advantages over traditional systems:

  • No need for physical phone lines and cumbersome hardware

  • Updates and maintenance are handled remotely

  • Lower maintenance costs

  • Improved call quality

Hosted telephony, also known as a hosted phone system, is a modern and efficient solution for businesses, often provided by a hosted VoIP provider.

Enreach’s EUPCloud exemplifies this transition, offering a Platform as a Service (PaaS) that takes unified communications to the next level. Service providers can offer a wide array of communication features without the burden of maintaining the platform themselves. Scalable, cost-effective, and innovative in ways traditional phone systems could never be, this is the future of business communication.

How Hosted Telephony Works

At its core, hosted telephony is elegantly simple. Voice signals are transformed into digital packets and transported over the internet, bypassing the need for traditional copper phone lines. Picture a world where your voice travels through the cloud, touching down exactly where it needs to with clarity and precision. This is the essence of hosted VoIP technology, and it’s reshaping how businesses think about phone services.

Enreach UP takes this concept further by offering a platform that’s customizable and integrates seamlessly with:

  • mobile services

  • Microsoft Teams

  • CRM systems

  • ERP systems

The result is a communication system that’s not just about voice calls but a complete suite of tools that enhance collaboration and streamline workflows. It’s a leap into a future where connectivity is limitless, and the tools at your disposal are as expansive as your ambitions.

 

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Benefits of Hosted Telephony Solutions

Illustration of cost savings with a dollar sign and a graph going downwards

The benefits of hosted telephony are as diverse as they are impactful. From the cost savings that make CFOs smile to the mobility that empowers teams to work from anywhere, hosted telephony solutions are a boon for businesses of all sizes. Enreach, with its converged contact solutions, is at the forefront of this movement, crafting experiences that redefine the standards of business communication.

Imagine a communication system that scales with your business, adapts to your needs, and never skips a beat, no matter where your team is located. This is the promise of hosted telephony, delivered through platforms like Enreach UP, which offers the flexibility and advanced features necessary to keep pace with an ever-changing business landscape.

The forthcoming section will explore the cost efficiency that makes hosted telephony an irresistible choice for businesses.

Cost Efficiency

Cost efficiency in hosted telephony isn’t just about slashing phone bills—it’s about a fundamental restructuring of communication expenses. Say goodbye to the hefty upfront costs of installation and on-premises hardware associated with traditional phone systems. Instead, hosted PBX systems, managed off-site and in the cloud, offer predictable subscription-based pricing that aligns with the financial goals of a business.

Enreach’s EUPCloud offers the following benefits:

  • Provides unified communications features without the need for platform maintenance

  • Allows small-to-medium businesses to tap into advanced technologies

  • Unlocks sizeable savings and competitive advantages

  • Makes cutting-edge communication features accessible to all

Enhanced Flexibility and Mobility

In today’s global marketplace, the ability to communicate on the go is not just a perk; it’s a necessity. Hosted telephony delivers unparalleled flexibility, allowing teams to stay connected, collaborate, and maintain productivity from any location with an internet connection. This mobility is a game-changer for businesses, fostering a work environment that’s not limited by geographical boundaries.

Enreach UP exemplifies this mobility by integrating Fixed-Mobile Convergence (FMC), video collaboration, and inbound call center functionality into a single platform. With such integration, businesses can offer their customers and teams a truly unified experience, no matter the device or location. Flexibility and mobility are not just features; they’re the foundation of modern business communication.

Advanced Features

Hosted telephony isn’t just about making and receiving calls; it’s a treasure trove of advanced features designed to supercharge your business communication. Features like auto-attendants and voicemail-to-email transcription aren’t just convenient—they represent a new era of efficiency and productivity.

With Enreach UP, these advanced features are just the beginning. The platform offers:

  • A personalized user experience

  • Integration capabilities

  • The power of automation and AI

  • All delivered through a flexible PaaS model

It’s a suite of tools that not only meets but anticipates the needs of businesses, ensuring they stay ahead of the curve in a fast-paced world.

Choosing the Right Hosted Telephony Provider

Illustration of a checklist with factors like customer support, service reliability, scalability, and security measures

The journey to hosted telephony excellence begins with choosing the right provider—one that aligns with your business’s unique needs and goals. This decision is critical, as the provider will be responsible for delivering the reliability, scalability, and security essential for your communication systems. Enreach for Service Providers stands out as a leader in this space, offering a range of solutions that cater to the nuanced demands of businesses across Europe.

The question remains: how does one sift through the myriad of options to find the perfect fit for an organization? It’s about more than just features; it’s about partnership, support, and a shared vision for what communication can achieve. Subsequent sections offer guidance on evaluating service providers and posing the right questions to ensure an informed choice.

Evaluating Service Providers

Evaluating potential hosted VoIP providers goes beyond a simple checklist of services. It’s essential to delve into their history and reputation, ensuring they have a proven track record of reliability and innovation as a voip service provider. Customer feedback and testimonials offer valuable insights into the quality of service and support you can expect.

Furthermore, a provider like Enreach, with its comprehensive disaster recovery plans and robust SLAs, exemplifies the kind of security and dependability that businesses should seek. Their EUPCloud platform underscores their commitment to seamless and uninterrupted service, making them a standout choice in the world of hosted telephony.

Key Questions to Ask Providers

Navigating the selection of a hosted telephony provider can be simplified by asking pointed questions. Inquire about call volume capacity, internet connection requirements, and integration capabilities with existing business applications—these factors are critical to ensuring your communication systems scale with your business.

Enreach’s EUPCloud platform, for example, is designed with integration in mind, offering UCaaS, CCaaS, and productivity tools that mesh with a variety of systems, thus enhancing overall business operations. By posing the right questions, you can uncover the depth and breadth of a provider’s offerings, ensuring they align with your strategic objectives.

Transitioning from ISDN to Hosted Telephony

The ticking clock on the integrated services digital network (ISDN) and PSTN shutdown signals a pressing need for businesses to transition to IP-based telephony systems. With traditional telephone system on their way out, embracing a VoIP phone system, which utilizes voice over internet protocol (VoIP), is not just a strategic move—it’s a necessity to ensure continuous communication.

The UK’s commitment to phasing out its copper telephone line network by 2025 underscores the urgency of this transition. Hosted telephony is the future-proof solution that businesses must adopt to stay connected and competitive. Looking forward, subsequent sections will provide insights on preparing for the switch and the benefits of proactive action.

Preparing for the Switch

Preparation is key to a smooth transition from ISDN to hosted telephony. Here are some steps to follow:

  1. Assess your current infrastructure to ensure compatibility with VoIP solutions.

  2. Develop a clear migration strategy with set objectives.

  3. Collaborate with stakeholders to ensure everyone is on board with the switch.

  4. Create a well-defined timeline for the transition.

Following these steps will pave the way for a seamless switch to hosted telephony.

Enreach’s comprehensive suite of unified communications features, available through EUPCloud, makes them a valuable partner in this transition. Their expertise and robust platform offerings provide businesses with the tools they need to navigate the migration with confidence and ease.

Benefits of Early Adoption

Embracing hosted telephony ahead of the ISDN shutdown offers businesses a host of advantages, including:

  • Immediate cost savings

  • Long-term growth opportunities

  • Scalability and flexibility of VoIP services to adapt quickly to market changes and evolving business needs

With Enreach’s track record of supporting over 2.5 million users and its robust growth across Europe, its services exemplify the benefits of early adoption. By transitioning now, businesses can position themselves at the forefront of communication technology, ready to capitalize on the efficiency and competitive edge that hosted telephony provides.

 

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Maximizing Business Communication with Hosted Telephony

Illustration of integrated communication systems with voice, video, messaging, and data icons

Hosted telephony is more than a means to make calls; it’s a platform for maximizing business communication. The advanced features and built-in redundancy of systems like Enreach UP ensure that your business stays connected, come what may. This resilience is a cornerstone of business continuity planning, offering peace of mind in an unpredictable world.

Integration is the name of the game in maximizing communication. With Enreach UP, businesses can blend their telephony with other communication systems, creating a unified, seamless experience that enhances productivity and collaboration. Delving into the specifics reveals how hosted telephony can integrate with other systems and support customer service departments.

Integrating with Other Communication Systems

Integrating hosted telephony with other communication systems can transform your business into a communication powerhouse. Enreach UP centralizes voice, video, messaging, and data into a cohesive system that streamlines interactions and fosters collaboration. The resulting unified communications platform is a one-stop shop for all your communicative needs, providing a level of integration that traditional PBX systems could never achieve.

Whether it’s merging with CRM software or syncing with productivity tools, the integration capabilities of hosted telephony are vast and varied. Enreach’s EUPCloud platform exemplifies this, offering a suite of tools that work in harmony to enhance business operations. By integrating your communication systems, you unlock a level of efficiency and productivity that sets your business apart.

Supporting Customer Support Departments

Customer service is the heartbeat of any business, and hosted telephony is the lifeline that ensures it never skips a beat. With Enreach’s high-quality voice calling capabilities, customer support departments can guarantee crystal-clear conversations with each interaction. Moreover, features like auto-attendants and call forwarding not only enhance customer experience but also streamline operations, allowing teams to focus on delivering exceptional service.

Security concerns are often associated with new technology, but hosted phone systems like those offered by Enreach are often more secure than their traditional counterparts, thanks to encryption and constant monitoring. This reassurance is crucial for businesses that handle sensitive information and strive to maintain customer trust. With hosted telephony, customer support departments have a reliable, secure, and feature-rich platform to deliver outstanding service.

Common Myths About Hosted Telephony

Hosted telephony, like any transformative technology, is subject to myths and misconceptions. One such myth is that it’s too complex for the average user, but in reality, hosted telephony often simplifies communication with user-friendly interfaces and easy-to-use features. Another common misconception is that VoIP is only suitable for large corporations; however, Enreach’s offerings demonstrate that businesses of all sizes can reap significant benefits from adopting this technology.

With solutions like Enreach UP and EUPCloud, businesses experience a convergence of Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and productivity tools, shattering the myth that hosted telephony is a one-dimensional phone service. These platforms are designed to cater to the unique needs of small teams as well as larger enterprises, proving that hosted telephony is a versatile and accessible solution for every business.

 

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Summary

As we wrap up our exploration of hosted telephony, it’s clear that this technology is not just the future—it’s the present. Businesses that adopt hosted telephony position themselves for cost savings, enhanced mobility, and access to advanced features that traditional phone systems cannot offer. Whether it’s streamlining customer support operations or integrating with other communication systems, hosted telephony provides a solid foundation for efficient and effective business communication.

Embracing hosted telephony is an investment in your business’s growth and adaptability. As the sun sets on traditional phone lines, the dawn of a new era in communication beckons. With the right provider, like Enreach, your business can harness the full potential of hosted telephony, ensuring that every call, every collaboration, and every customer interaction is an opportunity to shine.

Frequently Asked Questions

Is hosted telephony only beneficial for large businesses?

No, hosted telephony is suitable for businesses of all sizes, offering scalability and cost-effectiveness for enhanced communication capabilities.

What kind of internet connection do I need for hosted telephony?

You will need a reliable high-speed internet connection for hosted telephony, as it relies on the internet to transmit voice calls.

Can I integrate hosted telephony with my existing business applications?

Yes, hosted telephony can be integrated with a variety of business applications, including CRM software, productivity tools, and unified communications platforms. This integration allows for seamless communication within your existing systems.

What happens to my phone system when the ISDN network is shut down?

Your traditional phone system will no longer function after the ISDN network is shut down. Consider transitioning to an IP-based telephony system like hosted VoIP to maintain communication services.

Are there any security concerns with using hosted telephony?

Using hosted telephony can be secure, as providers like Enreach prioritize security with encryption and constant monitoring to protect voice data and communications. Therefore, it is advisable to choose a reputable provider for secure telephony solutions.