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With the rise of flexible and remote working, Microsoft Teams has become the central collaboration hub for many businesses within Microsoft 365. Yet on its own, Teams does not provide the full range of enterprise telephony features that service providers and their customers expect.
myTeamsConnect is our Microsoft Teams multi-tenant cloud service for service providers, delivered as a fully managed service. It connects the Enreach UP platform with your customers’ Microsoft 365 tenants, so users can make, receive and transfer calls directly from the Teams client, while calls are processed over the public telephone network (PSTN) through your infrastructure.
Users can place and receive business calls in Microsoft Teams from anywhere – at home, in the office or on the road – using their desktop client or mobile apps on Android and iOS. They keep their familiar Teams interface for messaging, video and screen sharing, while you deliver a true enterprise voice solution with full control over quality, routing and policies.
Customers will be able to make and receive business calls in Teams, from home or on the go, on desktop and Android/iOS, with the option to easily add video and screen sharing.
PSTN calling through Enreach UP platform ensures every user can make and receive calls, with control – a true enterprise voice solution
Collaboration and voice together: myTeamsConnect enables customers to leverage Teams as best-in-class internal collaboration tool with additional external channels from Enreach UP
myTeamsConnect is a simple add-on to Office 365 that connects any enterprise tenant to MS Teams with a MS Teams direct routing as a service.
This cloud service links Enreach UP to Microsoft Teams customers in minutes with minimal configuration efforts:
→ Zero-touch SBC provisioning
→ Zero-touch Teams tenant provisioning via a multi-tenant web portal
→ Bring Your Own Carrier (BYOC) for Teams Business Voice
Your customers will be able to:
myTeamsConnect is a multi-tenant cloud service, customers use it on a per-user subscription basis – increasing sales ARPU
by offering myTeamsConnect you can attract and retain customers looking for Teams and voice capability
have customers up and running using Teams for calling in minutes. No hardware or software to manage
Office 365 combined with Enreach UP delivers a cost‑effective alternative to Microsoft Teams and adds extra cloud telephony features to your calling experience.
myTeamsConnect is available for configuration in the following two scenarios:
1. Microsoft Phone System licence + myTeamsConnect
Integrate with Enreach UP and purchase Microsoft Phone System license to benefit from extensive PBX features through Teams client for both incoming and outgoing calls
You will be able to:
→ Bring your own carrier (BYOC) keep your margins
→ Integrate with many devices
→ Offer more PBX functionalities than with Teams Calling, such as systematic call recording, voice call continuity, FMC and unified presence)
2. myteamsconnect + your own certified SBC
Integrate with Enreach UP and deploy myTeamsConnect cloud service via your own certified SBC with a Direct routing (BYOX).
✔ Companies can implement business-critical telephony functions that are in demand today.
✔ The simple deployment of myTeamsConnects helps Service providers manage customer onboarding with the initial setup in minutes.
✔ MS Teams client is managed as an additional Cloud PBX Terminal.
✔ Provide enhanced communications and collaborative tools for users to boost productivity in teams and their projects.
The Enreach integration for Microsoft Teams transforms the Teams client into a full, carrier‑grade business phone system. Users can call any landline or mobile number worldwide directly from the Teams interface they already use for collaboration.
Instead of offering basic connectivity through Microsoft calling plans, you combine Microsoft Teams direct routing with the Enreach UP cloud communication platform. This adds advanced features such as intelligent call queues, multi‑level IVRs, compliant call recording and deep CRM integrations, all working transparently behind Microsoft Teams.
The main advantage is the ability to build a high‑value and profitable service that becomes central to your customers’ daily operations.
By integrating business‑critical telephony into Teams, you:
myTeamsConnect extends Microsoft Teams with a complete set of PBX and contact centre features.
You can deliver advanced inbound call management, sophisticated queues and IVRs, professional recording options, presence synchronisation across devices and CRM integrations – all controlled from Enreach’s administration tools, while users stay inside the Teams client.
The solution is based on direct routing as a service. Enreach manages the certified SBC infrastructure and the integration with Microsoft 365 in secure data centres.
For you and your customers, deployment is a guided, zero‑touch process that connects the Microsoft 365 tenant to Enreach UP in minutes.
Customers simply need a Microsoft 365 subscription that includes Teams and a Phone System licence for each user requiring external telephony.
The Teams integration is a key part of our converged contact vision. We see Microsoft Teams as a powerful user interface that we can enrich with the intelligence of the Enreach ecosystem rather than as a competing platform.
By connecting Teams to Enreach UP, service providers can deliver native mobility, contact centre services, CRM integration and conversational AI – all unified behind a single, familiar interface for end users.
We follow a partnership model designed to help you succeed.
You benefit from 24/7 expert support, dedicated partner portals with documentation and resources, and sales and marketing enablement to help you position and promote your Microsoft Teams direct routing offer under your own brand.
