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Teams Integration
With the rise of remote working, Microsoft Teams has become an even more popular collaboration tool. However, Microsoft Teams alone cannot handle all the telephone operations that are essential in a professional context.
MyTeamsConnect is our solution for direct routing of Teams as a service, which allows users to make, receive and transfer calls using their Microsoft Teams client, with calls handled by our telephony platform via the PSTN (public switched telephone network).
The Microsoft Teams client is then fully integrated into your telecommunications infrastructure and managed as an additional Cloud PBX terminal, allowing the user to call short numbers or the PSTN from the Teams client.
myTeamsConnect is a multi-tenant cloud service, customers use it on a per-user subscription basis – increasing sales ARPU
By offering myTeamsConnect you can attract and retain customers looking for Teams and voice capability
Have customers up and running using Teams for calling in minutes. No hardware or software to manage
myTeamsConnect is a simple add-on to Office 365 that connects any enterprise tenant to MS Teams with a MS Teams direct routing as a service.
This cloud service connects Enreach UP to Microsoft Teams customers in minutes with minimal configuration efforts:
→ Zero-touch SBC provisioning
→ Zero-touch Teams tenant provisioning via a multi-tenant web portal
→ BYOC for Teams Business Voice
Your customers will be able to:
✓ Use MS Teams as their phone to make/receive/transfer calls through the public telephone network
✓ Use by control devices or a Teams client as part of the same Business Phone System
✓ Add all advanced functionalities (call recording, FMC, call centre tools etc) to the Teams based experience...
Office 365 in combination with Enreach UP offers a cost-effective alternative to Microsoft Teams and adds extra cloud telephony features to your calling experience.
myTeamsConnect is available for configuration in the following three scenarios:
The Enreach integration for Microsoft Teams is a solution that transforms your customers' Microsoft Teams client into a complete, carrier-grade business phone system (PBX). It allows users to make and receive external calls to any landline or mobile number in the world, directly from the Teams interface they already use every day.
Our solution goes far beyond Microsoft's basic calling plans. Instead of providing simple phone connectivity, we overlay the power and intelligence of our Enreach UP cloud communication platform onto the Teams environment.
Technically, we use Microsoft-certified Direct Routing, but we deliver it as a fully managed service (myTeamsConnect), which eliminates all technical complexity for you and your customers.
This means you can offer advanced features such as sophisticated call queues, multi-level Interactive Voice Responders (IVRs), compliant call recording, and advanced CRM integrations, all seamlessly within Teams.
The primary advantage is the ability to create a high-value, profitable, and highly "sticky" customer offering. By providing our Teams integration, you can:
Increase Average Revenue Per User (ARPU): Position the Teams integration as a premium service that you can bill on top of your connectivity and Microsoft 365 license offerings. You monetize a growing market need by capitalizing on a tool your customers already use.
Strengthen Customer Stickiness: By integrating a service as critical as telephony into the heart of your customer's main collaboration tool (Teams), your solution becomes indispensable to their daily operations. This significantly reduces the risk of churn.
Build Your Own Brand: Our solution is delivered as a white-label service. You sell a solution under your own brand, strengthening your market position and customer relationships. As our philosophy states: "You will be our partner, not our agent".
Our integration enriches Teams with the capabilities of a robust business PBX, managed from Enreach's intuitive administration portal, while remaining transparent to the end-user in Teams. Key features include:
Advanced Inbound Call Management: Create multi-level Interactive Voice Responders (IVRs) and sophisticated call queues with intelligent distribution strategies (round-robin, simultaneous, etc.), custom announcements, and music on hold.
Professional Call Recording: Offer a secure and compliant call recording solution to meet your customers' quality, training, or regulatory needs.
Bi-directional Presence Synchronization: A user's presence status is synchronized in real-time between the Enreach platform and Teams, ensuring perfect visibility of availability, whether the call is taken on a mobile phone, a desk phone, or via the Teams client.
The architecture is based on Direct Routing as a Service. This means Enreach manages all the complex infrastructure, including certified Session Border Controllers (SBCs), in our secure data centers.
For you, deployment is a "zero-touch" configuration process that connects your customer's Microsoft 365 tenant to our platform in minutes, with no hardware investment on your part.
The client-side prerequisites are simple:
A Microsoft 365 subscription that includes Teams.
The assignment of the Microsoft "Phone System" license to each user who needs external telephony (this license is included in E5 plans or can be added to other Business and Enterprise plans).
The Teams integration is not an isolated product; it is a key manifestation of our "Converged Contact" vision. We don't see Teams as a competitor, but as a powerful user interface that we can enrich with the intelligence of our ecosystem.
Our strategy is to enable our partners to offer a unified and seamless communication experience, regardless of the device or application.
The Teams integration is a gateway that allows your customers to benefit from the power of the Enreach UP platform (native mobility, CRM integrations, contact center, conversational AI) without leaving their preferred work environment. This positions you as an innovative solutions provider who unifies technology silos rather than adding new ones.
We are committed to a true partnership model to ensure your success. We provide:
24/7 Expert Support: Our team of telecom experts is available around the clock to assist you and your technical teams.
Dedicated Partner Portals: You get access to our platforms like Jira and PartnerConnect for documentation, resources, and support ticket management.
Sales and Marketing Enablement: We provide you with sales and product training, as well as marketing kits to help you effectively market the solution under your own brand.
Our goal is to give you the tools and support you need so you can focus on growing your business, knowing you are backed by a European leader in contact solutions.
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