Enreach's Contact Center is a carrier-grade, cloud-native Contact Center as a Service (CCaaS) platform, designed exclusively for the service provider channel.

It is a fully white-label solution that enables our partners—including MSPs, integrators, and operators—to build and market their own branded, high-availability contact center service.

The platform is strategically focused on empowering partners to serve the needs of businesses that require a robust, professional, and cost-effective solution for managing their customer interactions, primarily through voice channels. 

The core business advantage is the ability to create a highly profitable, branded service with a low total cost of ownership (TCO).

Our predictable, low-cost-per-user model is engineered to provide high margins for our partners.

A key enabler of this low TCO is the platform's WebRTC-based agent interface, which operates entirely within a web browser, eliminating the need for expensive physical IP phones or proprietary softphone software.

As a white-label partner, you build your own brand equity and customer loyalty, moving beyond simple resale to become a true solutions provider. 

The platform provides a robust, voice-centric feature set designed for professional environments. 

• For Agents: The intuitive, browser-based WebRTC dashboard provides full call controls (including warm and blind transfers), agent presence management (Available, After Call Work, etc.), and contextual call information, such as the queue the call originated from. 

• For Supervisors: The supervisor dashboard offers powerful real-time tools, including live monitoring of queue statistics (calls waiting, average wait time) and agent status. Crucially, it includes enterprise-grade intervention capabilities, allowing supervisors to listen, whisper, or barge into live calls for quality assurance and on-the-spot agent coaching. 

We provide a comprehensive administrative portal that gives you the control to manage your customers (tenants), users, and call flows.

The platform is designed for openness, featuring APIs that allow for integration with third-party systems, most notably CRMs.

This enables high-value features like screen-pop (displaying a caller's CRM record automatically) and helps create a more unified agent desktop, allowing you to offer customized solutions that fit your customers' existing workflows.    

Our vision is to empower our partners to move up the value chain.

This Contact Center solution is not just a product; it is a strategic enabler. It allows you to bundle high-margin CCaaS with your core connectivity and SIP trunking services, creating a unique, end-to-end, high-quality solution that over-the-top (OTT) competitors cannot easily replicate.

It serves as the perfect entry point to the CCaaS market for your voice-centric customers and acts as a stepping stone for migrating them to the full Enreach UP unified communications ecosystem as their needs evolve.