Enreach's Call Recording is a professional, secure, and compliant software solution designed for our service provider partners to offer as a value-added service.

It is not just a feature but a critical business tool that enables your customers to automatically record, store, and retrieve phone conversations for quality assurance, staff training, compliance, and dispute resolution.

It is engineered to work seamlessly with both cloud and on-premises phone systems, making it a versatile addition to any business communications portfolio. 

The core business advantage is the ability to create new, high-margin revenue streams by addressing critical customer needs. Call Recording is a highly sought-after feature that allows you to: 

• Increase Average Revenue Per User (ARPU): Offer Call Recording as a premium add-on to your core voice services, directly boosting the value and revenue of each customer account. 

• Enhance Customer Stickiness: By providing an essential tool for compliance and quality control, you embed your services more deeply into your customers' daily operations, significantly reducing churn. 

• Solve Real Business Problems: You move beyond being a connectivity provider to become a strategic partner that helps customers improve their service quality, train their staff, and mitigate legal risks. 

The platform is designed for simplicity and power, providing the essential tools for effective quality management: 

• Automatic and Selective Recording: Configure the system to automatically record all conversations or selectively record specific calls, providing flexibility for different business needs. 

• Instant Playback and Search: All recordings are stored in a secure, searchable database. Users can instantly find and listen back to any conversation at the touch of a button, making it easy to review interactions. 

• Easy Sharing and Auditing: Recordings can be easily and securely emailed as attachments, providing a clear audit trail for resolving disputes or for training purposes. 

Security and compliance are at the heart of our Call Recording solution. We provide a secure platform that helps your customers meet their regulatory obligations.

The solution is designed to be compliant with relevant legal frameworks, such as French law, ensuring that recordings are managed in a way that respects data privacy and legal requirements.

This enterprise-grade approach gives your customers the peace of mind they need to conduct their business safely. 

Call Recording is not a standalone product; it is a native value-added solution within the Enreach ecosystem. Its strategic value is magnified when combined with our other services: 

• Integration with Call Centre: When paired with our ACD Contact Center, it becomes an indispensable tool for supervisor coaching, agent assessment, and ensuring service quality. 

• Enhancement for CRM Integration: Recorded conversations provide invaluable context that can be linked to customer records in a CRM, creating a complete history of all interactions. 

• Synergy with Microsoft Teams: For businesses using Teams for external calls, our solution ensures that these critical conversations are also captured for compliance and quality purposes. By integrating seamlessly, it reinforces our vision of providing a single, converged platform for all business contact needs.