Expert Blog

Anne Bakker, co-founder of Botsquad, Martin Classen, chief product officer at Enreach, and Alfred Nesweda, CEO of masvoz, explain why automation is a win/win for a better CX and reduced costs in contact centres.

With Botsquad on board, the European UCaaS leader will be able to provide customers with conversational AI capabilities.

Whether a tech-savvy partner or an end-user business new to the topic, it can be hard to get a clear grasp of exactly what all the FMC options are, and therefore be overwhelmed when making strategic and purchasing decisions.

While unified communications (UC) is just one element of digital transformation (DX), it is a very important one, because it is the ‘glue’ that enables intuitive and friction-free collaboration both internally and externally.