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Smart automation
21 Dec 2020
Anne Bakker, co-founder of Botsquad, Martin Classen, chief product officer at Enreach, and Alfred Nesweda, CEO of masvoz, explain why automation is a win/win for a better CX and reduced costs in contact centres.
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Botsquad Acquisition allows Enreach to Unlock Chatbot Capabilities for Businesses
16 Dec 2020
With Botsquad on board, the European UCaaS leader will be able to provide customers with conversational AI capabilities.
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Ideas to Consider for a Great FMC User Experience
16 Nov 2020
Whether a tech-savvy partner or an end-user business new to the topic, it can be hard to get a clear grasp of exactly what all the FMC options are, and therefore be overwhelmed when making strategic and purchasing decisions.
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The role of unified communications in digital transformation
23 Oct 2020
While unified communications (UC) is just one element of digital transformation (DX), it is a very important one, because it is the ‘glue’ that enables intuitive and friction-free collaboration both internally and externally.
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