Expert Blog

One Enreach: Why it exists, what it involves, and what it means to customers

UC Today editor-in-chief David Dungay interviewed our CEO, Stijn Nijhuis, on Enreach’s vision for converged contact. Stijn described how this fits in with what business users are asking for right now

We have identified some tangible ways customers can enhance Teams as part of a more comprehensive digital workplace. The result is a holistic, single source for IT and communications. Plus, our Teams integration creates a powerful opportunity for telecom and ICT partners to differentiate and expand their own offerings.

Imagine if all those stand-alone, individual ways of connecting — fixed voice, mobile, video, chat, email, SMS, social channels and more — could be seamlessly integrated into one super easy, user-controlled, context-based and flexible environment accessible from anywhere. That’s what we call Converged Contact, and it is already here.

There is a good reason for this shift in our focus: we believe ‘contact’ more accurately describes how people communicate, collaborate and work these days. Plus, it fits in with our vision to enable more meaningful human connections, whether ad-hoc or planned, without digital or physical barriers.