Expert Blog

Enreach’s Nijhuis: AI in the hands of the public, Podcast

Enreach’s Nijhuis: AI in the hands of the public, Podcast

4 Apr 2023

In this podcast we learn how Enreach has been preparing itself and their customers for this moment. “We have made that technology very affordable and very accessible to the SMB,” adds Nijhuis.

Enreach’s Nijhuis on Getting Ready for Anything, Podcast

Enreach’s Nijhuis on Getting Ready for Anything, Podcast

2 Apr 2023

In this podcast, we learn how Enreach is well positioned to match the times. Nijhuis drills down into the details of helping take the old call center, contact center model into a robust and secure contact center that enabled agents to work from anywhere, to allow firms of many sizes to take advantage of automation technologies, and making the most of migration to Microsoft Teams and mobility.

Conversational Analytics in action

Conversational Analytics in action

26 Mar 2023

In all its forms, the phone remains one of the primary forms of customer engagement, so it is a valuable source of insights to help understand their behaviour and support business growth. For instance, these calls can help understand if there are any service issues, determine satisfaction, and whether a sales campaign is working

Mobile is at the heart of customers’ lives – so it needs to be at the heart of service providers’ 2023 business strategies too

Mobile is at the heart of customers’ lives – so it needs to be at the heart of service providers’ 2023 business strategies too

9 Mar 2023

Every year around MWC, a variety of market data usually provides evidence of mobile usage’s growth. While the figures may vary, it is clear that mobile has become the last device people would be prepared to let go of, whether for personal use or business. Indeed, the business market is one where mobile is hot on the heels of laptop computers as the device of choice for many people.

Holacracy Provides Structure for Fluid, Networked Teams to Shine

Holacracy Provides Structure for Fluid, Networked Teams to Shine

5 Jan 2023

Enreach explains how new workplace models have the potential to increase empowerment, agility and continuous learning

Why Conversational AI will excite and motivates SMBs

Why Conversational AI will excite and motivates SMBs

15 Dec 2022

Time and again, I read about businesspeople that are faced with the multiple challenges of managing remote workforces, or satisfying ever-changing customer needs and expectations, or even overcoming escalating operating costs in today’s tough economic environment.

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