For Businesses
For Resellers
For Service Providers
For Businesses
For Resellers
For Service Providers
News & Knowledge
Expert Blog
Cases
News
Events
Company
Frost & Sullivan Radar™ 2020
Careers
Security
About us
Products & Services
Collaboration
Connectivity
Mobile
Productivity
Disclaimer
Get in Contact
News & Knowledge
Expert Blog
Cases
News
Events
Company
Frost & Sullivan Radar™ 2020
Careers
Security
About us
Products & Services
Collaboration
Connectivity
Mobile
Productivity
Disclaimer
Say hello!
We will be glad to talk to you!
Get in Contact
Expert Blog
Filter by:
Category
All
Service Providers
Businesses
Industries
All
For Service Providers
For Businesses
How Better UCaaS Boosts CX
19 Feb 2021
There is a tendency to think of UC and UCaaS from an internal perspective: how it enables staff to collaborate and communicate more effectively. However, UC and UCaaS have just as important role to play in external communications, and have the potential to enrich the digital customer experience.
Read more
First The Traditional Now The Rise Of The ‘Casual’ Contact Centre
18 Feb 2021
Alongside the market for traditional contact centre solutions, we are seeing the emergence of ‘casual contact centres’. Based on cloud technology, these are being adopted by businesses who require some element of ‘contact’, but are often SMEs who do not have the resources or requirement for larger or dedicated contact centre systems. Casual contact centres also open up the potential for a wider audience of resellers and service providers.
Read more
Centile rebranded as Enreach
4 Feb 2021
Centile, a leading European provider of mobile-first communication and collaboration solutions, has now been rebranded Enreach, as part of a larger growth strategy within the Enreach group that combines best-of-breed product and services and makes them available at scale.
Read more
Smart automation
21 Dec 2020
Anne Bakker, co-founder of Botsquad, Martin Classen, chief product officer at Enreach, and Alfred Nesweda, CEO of masvoz, explain why automation is a win/win for a better CX and reduced costs in contact centres.
Read more
1
2
3
4
5
6