Expert Blog

Conversational Analytics in action

Conversational Analytics in action

26 Mar 2023

In all its forms, the phone remains one of the primary forms of customer engagement, so it is a valuable source of insights to help understand their behaviour and support business growth. For instance, these calls can help understand if there are any service issues, determine satisfaction, and whether a sales campaign is working

How service providers can use mobile to build better UC hybrid working solutions in 2023

How service providers can use mobile to build better UC hybrid working solutions in 2023

23 Mar 2023

Hybrid working is here to stay, yet several pieces of research have shown that it remains challenging for many organisations, leaving remote employees feeling isolated or demotivated. And technology is often a large part of the reason because IT and comms are not fully integrated, mobile and fixed communications remain separate, and various contact channels — voice, video, chat etc. — remain separate siloes.

MOBiiS: giving service providers and their customers a fast track to a ‘mobile-first’ business world

MOBiiS: giving service providers and their customers a fast track to a ‘mobile-first’ business world

13 Mar 2023

Mobile for business is now centre-stage. For many business users, the mobile has become their primary device of choice, not just for communication, but with the potential to include collaboration and productivity too. Enreach has long been a pioneer of ‘mobile first’, with advanced yet easy-to-use fixed mobile convergence (FMC), smart routing and other features, many of which remain unique in the market today. Plus, MOBiiS is market-proven and widely deployed by service providers globally.

Mobile is at the heart of customers’ lives – so it needs to be at the heart of service providers’ 2023 business strategies too

Mobile is at the heart of customers’ lives – so it needs to be at the heart of service providers’ 2023 business strategies too

9 Mar 2023

Every year around MWC, a variety of market data usually provides evidence of mobile usage’s growth. While the figures may vary, it is clear that mobile has become the last device people would be prepared to let go of, whether for personal use or business. Indeed, the business market is one where mobile is hot on the heels of laptop computers as the device of choice for many people.

Holacracy Provides Structure for Fluid, Networked Teams to Shine

Holacracy Provides Structure for Fluid, Networked Teams to Shine

5 Jan 2023

Enreach explains how new workplace models have the potential to increase empowerment, agility and continuous learning

Enreach sees economic pressures renewing focus on selling outcomes

Enreach sees economic pressures renewing focus on selling outcomes

21 Dec 2022

With economic storm clouds gathering and inflation set to rise, organisations are focusing on their technology as an enabler of business outcomes. If outcomes can be tied to technology deployments, the investment case can still be made but investment in technology for technology’s sake will not be happening for the foreseeable future. In spite of the challenging environment, adoption of cloud communications looks set to continue because it has proved its value during the pandemic and because initiatives are already well underway and stopping before completion makes no sense.

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