Enreach

Expert Blog

How Better UCaaS Boosts CX
How Better UCaaS Boosts CX

19 Feb 2021

There is a tendency to think of UC and UCaaS from an internal perspective: how it enables staff to collaborate and communicate more effectively. However, UC and UCaaS have just as important role to play in external communications, and have the potential to enrich the digital customer experience.
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First The Traditional Now The Rise Of The ‘Casual’ Contact Centre
First The Traditional Now The Rise Of The ‘Casual’ Contact Centre

18 Feb 2021

Alongside the market for traditional contact centre solutions, we are seeing the emergence of ‘casual contact centres’. Based on cloud technology, these are being adopted by businesses who require some element of ‘contact’, but are often SMEs who do not have the resources or requirement for larger or dedicated contact centre systems. Casual contact centres also open up the potential for a wider audience of resellers and service providers.
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Centile rebranded as Enreach
Centile rebranded as Enreach

4 Feb 2021

Centile, a leading European provider of mobile-first communication and collaboration solutions, has now been rebranded Enreach, as part of a larger growth strategy within the Enreach group that combines best-of-breed product and services and makes them available at scale.
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Smart automation
Smart automation

21 Dec 2020

Anne Bakker, co-founder of Botsquad, Martin Classen, chief product officer at Enreach, and Alfred Nesweda, CEO of masvoz, explain why automation is a win/win for a better CX and reduced costs in contact centres.
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