Expert Blog

New Enreach whitepaper reveals how converged contact goes beyond mobile UCaaS

New Enreach whitepaper reveals how converged contact goes beyond mobile UCaaS

13 Jul 2023

Mobility is already ubiquitous and a new wave of innovation is set to occur with the wider availability of 5G networks over the coming years. Users increasingly rely on mobile technology in their work but mobility itself has evolved in a separate path from technologies that are traditionally used in the workplace. This has created a gap between user expectations and the capabilities of business technology that is now rapidly closing as the post-pandemic model of hybrid working becomes a baseline requirement for business operations.

The compelling business case for mobile-first

The compelling business case for mobile-first

6 Jul 2023

The fact that people increasingly use their mobile phones at work is, on its own, a compelling case for the channel to become more mobile-centric in their offerings, but there are even bigger reasons. For instance, there is the cost to a small business customer of not mobilising their organisations. But conversely, there are substantial potential productivity gains, helping them to make the most of processes and people, even with fewer resources. And, for the channel, mobilising voice is how to de-commoditise voice and stop a rush to the bottom.

Netaxis Inspiration Day – Discussing Freedom and Flexibility for Service Providers and their Business Customers

Netaxis Inspiration Day – Discussing Freedom and Flexibility for Service Providers and their Business Customers

3 Jul 2023

During a recent fireside chat at partner Netaxis’ Inspiration Day, Enreach for Service Providers’ Bertrand Pourcelot shared how the company is helping service providers in the current evolving market.

The Evolution of Convergence in Cloud Contact Centres - an Interview with Iain Sinnott on UC Advanced

The Evolution of Convergence in Cloud Contact Centres - an Interview with Iain Sinnott on UC Advanced

28 Jun 2023

Iain Sinnott, Head of International Carrier Sales, Enreach for Service Providers, contributed to a recent article about cloud contact centres. Published in up-and-coming UCAdvanced, the report covered how cloud technology supports the evolving needs and preferences of both customers and customer-facing staff.

Going Beyond Mobile UCaaS is an opportunity for the channel, a path for the enterprise

Going Beyond Mobile UCaaS is an opportunity for the channel, a path for the enterprise

22 Jun 2023

In this podcast, Enreach CCO Matti Heikkonen and renowned analyst Jon Arnold discuss the new whitepaper and insights around mobility in the European market.

Focus areas and service provider opportunities – an interview with Iain Sinnott on UC Advanced

Focus areas and service provider opportunities – an interview with Iain Sinnott on UC Advanced

22 Jun 2023

Iain Sinnott, Head of International Carrier Sales, Enreach for Service Providers, was recently interviewed by UC Advanced about what he and the team are focusing on in 2023 and, in particular, opportunities for service providers and their business customers. In the spotlight were ‘mobile first’, enhancing the CX, successful hybrid working, and the channel owning the customer relationship. Here is a summary of the interview’s highlights.

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