A service delivering a professional response to the needs of the most demanding customers.
At Enreach, we have created our Cloud Contact Center: a tool that facilitates, manages and optimises telephone-based relations and services. Our Cloud Contact Center combines the most innovative benefits of the cloud with the requirements of telephone-based customer service.
This is smart telephony: a full platform that connects users to companies in a way that is easy, effective and scalable.
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The various modules of the software will help you boost your communications: personalize and automate workflows, manage inbound calls efficiently, generate statistics and reports and pay only for what you use.
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Account Management
Consult and manage your contracted services and access all the relevant information about your account and billing.
Configuration
Guarantee the fastest and most efficient response for your clients. Define and configure your infrastructure and the experience of your customers.
Agents
Boost agent collaboration and individual productivity.
CRM
Connect your work tools and increase agent productivity through the automation of processes, opening of files, customer data and the operational integration of the call with the most used CRM and commercial helpdesks.
Supervisor
Observe, analyze and act in real time. Manage, modify and make decisions according to the performance of your center and your agents.
Statistics
Make secure and proven decisions. View the details associated with all conversations, access the call history, play or download the conversation recordings
Our Cloud Contact Center combines the most innovative benefits of the cloud with the requirements of telephone-based customer service. Get in touch to see how our Cloud Contact solution can help you work wonders!
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