Before you continue

To give you the best possible experience please select your preference.

Enreach

Improve customer experience
with the power of voice

Data centricity can’t be based on isolated and siloed applications. That’s why we decided to bring Voice into the existing applications.

Embedded Voice is a company-wide solution providing a holistic view and a control panel for the whole communication. Embedded Voice ensures that every voice connection of the organization is recognized, including every endpoint such as mobile subscriptions, soft phones, hard phones and unified communication connections and smartphone apps. Voice calls to and from these endpoints are recorded into the data lake and provided for further analysis. At the same time data privacy, security and access controls are managed with various measures .

Embedded Voice: to support and complete Contact Center and Omnichannel customer service

The service smoothness and quality can be followed by monitoring and reporting. The system administrators can utilize service management applications to configure the system. Embedded Voice services can be integrated into selected third-party systems, which are needed in customer service work.

Get in touch
Simplicity with power Simplicity with power

Your phone is always with you and so is Embedded Voice. Our mobile app allows you to access all Embedded Voice functions wherever you go. Everything is done with unrivaled ease of use.                       

Be in control Be in control

Setting your presence lets everyone in your organization know if you are available. Transfer calls to your voicemail or colleagues when you are not able to answer. Calls are routed the way you want them to.

Know when to act Know when to act

Notifications are displayed when something important happens. For example, when the queues in your service pools are getting long and your attention is needed.                                                                     

Want to request a demo?
Please accept marketing-cookies to enable this form.

EMBEDDED VOICE FOR WINDOWS

Embedded Voice for Windows brings modern voice into Windows devices. It is an advanced phone for various needs - from basic softphone to switchboard and up to a full call center environment. Even compatible with Outlook.

Just open up your laptop and start talking!

Embedded Voice for Browser

No installation, no hassle, no difficult updates - just open your browser and talk! Embedded Voice for Browser provides all the phone functionalities that enterprises and customer service environments require and is based on WebRTC technology. agents with easy-to-use software.

EMBEDDED VOICE FOR ANDROID AND IOS

Native mobile application and user-interface for managing the Embedded Voice. The mobile application helps users easily use, manage, and monitor the Embedded Voice services by offering an visibility about call events, presence and availability, including personal and corporate address book.

EMBEDDED VOICE FOR SALESFORCE

Reach customers on their preferred channel without the fragmentation and data loss. Whether chat, email, self-service, fixed line or mobile calls, with Enreach you can offer omnichannel conversation directly within Salesforce.

EMBEDDED VOICE FOR DYNAMICS 365

Track data from sales calls, customer requests, sales inquiries, support questions and more—and combine it with your other Microsoft Dynamics 365 data to build up a rich, AI-driven real-time 360⁰ view of the customer.

PRODUCTS THAT WORK WONDERS

Support & Services

Contact centre for your support teams

Sales

Call Centre for your sales teams

Marketing Automation

Leads and campaign management

Enreach Virtual Assistant

WhatsApp for business and chatbot solutions

Frequently Asked Questions

Embedded Voice Solution

An embedded voice solution provides a complete view and control of the organization's communication. It ensures that every call, both incoming and outgoing, is tracked and recorded in the data lake. As well as this, it applies measures to ensure data privacy, security, and access control are managed effectively. With Enreach, organizations can benefit from a comprehensive solution that is designed to help them stay in control of their communication.

 

The embedded voice solution provides organizations with valuable insights into their communication and usage patterns, allowing them to make more informed decisions about how best to optimize their resources and improve customer service. It also allows them to identify potential fraud and abuse of the system.

 

Embedded voice solutions provide organizations with an easy way to manage their communication in one place. Tracking all of the organization's call activity allows for more efficient management and a better customer service experience. Additionally, it provides valuable insights into how the organization's resources are being used and can help to identify any potential issues.

 

Enreach is the perfect solution for organizations that want to stay in control of their communication. With its advanced security measures, features, and benefits, it provides a comprehensive view of the organization's communication activity in one place. It is designed to ensure that organizations can benefit from a secure, reliable, and well-managed communication solution.

An embedded voice solution can provide organizations with a wide range of benefits. It allows for better management of communication resources, improved customer service experience, and more informed decision-making. Additionally, it provides valuable insights into how the organization is using its resources and can help to identify any potential issues. Finally, an embedded voice solution offers superior security measures to ensure that data privacy, security, and access controls are managed effectively.

 

Enreach is the perfect solution for organizations looking to stay in control of their communications. With its advanced features and benefits, it provides a comprehensive view of the organization's communication activity in one place. It is designed to ensure that organizations can benefit from a secure, reliable, and well-managed communication solution. With Enreach, organizations can confidently benefit from a comprehensive embedded voice solution that is tailored to their needs.

An embedded voice solution typically consists of a set of hardware and software components. The hardware allows for the tracking, recording, and analysis of calls while the software provides a control panel to manage data privacy, security, and access controls. Additionally, an embedded voice solution provides organizations with valuable insights into their communication patterns and usage trends so that they can make more informed decisions.

 

Enreach provides a comprehensive embedded voice solution that is designed to help organizations stay in control of their communication. It allows for better management of resources, improved customer service experience, and more efficient decision-making. Additionally, it provides superior security measures to ensure that data privacy, security, and access controls are managed effectively. With Enreach, organizations can confidently benefit from a comprehensive embedded voice solution that is tailored to their needs.

 

Embedded Voice solutions provide organizations with an easy way to manage their communication in one place and stay in control of their communication. By providing valuable insights into how the organization is using its resources and aiding in the identification of potential fraud and abuse, they can help organizations make informed decisions that will benefit the entire organization.

Implementing an embedded voice solution is relatively straightforward. The first step is to identify the hardware and software components required for the solution. These components will be dependent on the organization's communication needs and requirements. Once these components are identified, it will be necessary to configure them to ensure that data privacy, security, and access controls are managed effectively. Finally, organizations will need to configure the software to create a control panel for managing their communication activity. By following these steps, organizations can easily implement an embedded voice solution that is tailored to their needs and ensure that they stay in control of their communication.

 

Enreach provides a comprehensive embedded voice solution designed to help organizations stay in control of their communication. With its advanced features and benefits, it provides a comprehensive view of the organization's communications activity in one place, while ensuring that data privacy, security, and access controls are managed effectively. By implementing an embedded voice solution with Enreach, organizations can confidently benefit from a secure, reliable, and well-managed communication solution.

 

With its advanced features and benefits, an embedded voice solution from Enreach provides organizations with a comprehensive view of their communication activity in one place, allowing them to manage their resources more effectively and make informed decisions that will benefit the entire organization.

When using an embedded voice solution, there are some best practices to keep in mind. First and foremost, it is important to ensure that data privacy, security, and access controls are managed effectively. Additionally, organizations should regularly review their communication usage patterns to identify potential fraud and abuse. Finally, organizations should establish a process for monitoring and responding quickly to any changes or anomalies detected in communication patterns. By taking these steps, organizations can be assured that their embedded voice solution is used effectively and securely.

 

Enreach provides a comprehensive embedded voice solution tailored to organizations’ specific needs. With its advanced features and benefits, it ensures that data privacy, security, and access controls are managed effectively, while also providing valuable insights into how the organization is using its resources. By taking advantage of Enreach’s embedded voice solution, organizations can confidently benefit from a secure, reliable, and well-managed communication solution that will help them make informed decisions for the benefit of the entire organization.

Getting started with an embedded voice solution is easy. The first step is to decide on the required hardware and software components for the solution. These components will be dependent on the organization's communication needs and requirements. Once these components are identified, it will then be necessary to configure them to ensure that data privacy, security, and access controls are managed effectively. Finally, organizations will need to configure the software to create a control panel for managing their communication activity. By following these steps, organizations can easily implement an embedded voice solution that is tailored to their needs and ensure that they stay in control of their communication.

 

Enreach provides the necessary tools and resources to help organizations get started with their embedded voice solution. With its advanced features and benefits, it ensures that data privacy, security, and access controls are managed effectively, while also providing valuable insights into how the organization is using its resources. By taking advantage of Enreach’s embedded voice solution, organizations can confidently benefit from a secure, reliable, and well-managed communication solution that will help them make informed decisions for the benefit of the entire organization.

 

By implementing an embedded voice solution with Enreach, organizations can confidently benefit from a secure, reliable, and well-managed communication solution. With its advanced features and benefits, it ensures that data privacy, security, and access controls are managed effectively, while also providing valuable insights into how the organization is using its resources.

An embedded voice solution is packed with features that help organizations manage their communication activity. These features include call recording, analytics and reporting, voicemail, unified communications integration, mobile device management, and more. Additionally, these solutions also offer data privacy and security controls to ensure that all of the organization's sensitive information remains safe. With these features, organizations can easily monitor and manage their communication activity while staying in control.

 

Enreach provides a comprehensive embedded voice solution tailored to organizations’ specific needs. With its advanced features and benefits, it ensures that data privacy, security, and access controls are managed effectively, while also providing valuable insights into how the organization is using its resources. By taking advantage of Enreach’s embedded voice solution, organizations can confidently benefit from a secure, reliable, and well-managed communication solution that will help them make informed decisions for the benefit of the entire organization.

 

Whether you're looking for an effective way to manage your company's communication activity or want to ensure data privacy and security, Enreach offers an embedded voice solution that will meet your needs. With its advanced features and benefits, it ensures that data privacy, security, and access controls are managed effectively, while also providing valuable insights into how the organization is using its resources. Contact us today to learn more about how Enreach can help you stay in control of your communication.