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Chatbot privacy statement

In order to enable you to use Enreach Virtual Agent (hereafter “Chatbot”), Enreach Group of undertakings (hereafter “Enreach”, “we”, “us”, “our”, “ours”) will process personal data about you as described within this statement. 

Without the processing of your personal data, you will not be able to access the Chatbot. 

Enreach is strongly committed to privacy and data protection. This privacy statement explains how we process your personal data when you use the Chatbot. 


You can find our contact information here:   

Enreach Holding B.V. 

Address: Verlengde Duinvalleiweg 102, 1361 BR Almere 

Phone: +31 088 889 0889 

Data Protection Officer

We have a Data Protection Team and a Data Protection Officer (DPO). If you have any questions relating to the processing of your personal data or want to contact our DPO, feel free to contact our Data Protection Team using the details provided below. 

Enreach Data Protection Team 


The data controller collecting the data described herein is the Enreach group undertaking that you are contacting via the Chatbot. We are strongly committed to privacy and this privacy statement details our approach when collecting data via our Chatbot technology.  

By using the Chatbot and submitting any personal data, you agree to the use of such data in accordance with this privacy statement. 

Personal data attained via the Chatbot is used only for the purpose stated at the time that the data is collected. Enreach makes every effort to avoid any excessive or irrelevant collection of data. If you believe the Chatbot has collected excessive personal data, we encourage the visitor to contact us via our contact information.


We collect only personal data that is specifically and voluntarily provided by you to our Chatbot. Enreach can receive personal data, such as name, title, address, email address, IP-addresses, Location and telephone number, Enreach also receives the content submitted by Chatbot users voluntarily.  

Our intention and Purpose is not to collect sensitive personal data through the Chatbot. Sensitive personal data includes a number of types of data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; trade union membership; physical or mental health; sexual life or criminal record. 

We therefore ask that you do not provide sensitive personal data of this nature. If you do wish to provide sensitive personal data for any reason, Enreach accepts your explicit consent to use that personal data in the ways described in this privacy statement or as described at the point where you choose to supply us with this data. 

We will only process your personal data for as long as it is necessary for the purpose listed above and as long as your access to the Chatbot is not deactivated. We will store your personal data for a maximum of 6 months. After 6 months, Enreach will delete all personal data and all existing copies of such personal data. 


We recognize that your personal data and privacy is valuable, and we take all reasonable measures to protect your personal data while it is in our control. 

In order to access and communicate with the Chatbot and other services that the Chatbot offers we will share your personal data with Enreach group data processors. These data processors, that are third party providers, are contractually or organizationally subject to the same level of security requirements that Enreach is. 

Your personal data may also be transferred third party service providers who process personal data on Enreach's behalf, including providers of information technology, identity management, website hosting and management, data analysis, data back-up, security and storage services. 

As a result, your personal data may be transferred outside the country where you are located. This includes countries outside the European Economic Area (EEA) and countries that do not have laws that provide specific protection for personal data. Any transfer of data outside the EU/EEA is made in line with data protection laws. Unless there is another legitimate basis, our international transfers of personal data are based on the EU Commission’s standard contractual clauses. By submitting personal data to this site, the visitor is providing explicit consent to the transfer of such data for the fulfilment of their voluntary requests. 

Personal data is stored in data centers within the EEA.  

Enreach may disclose your personal data to law enforcement, regulatory and government agencies or to other third parties as required by, and in accordance with, applicable law or regulation. 

Your personal data is not shared with any legal entity in the Enreach group, or shared with any third party, for any secondary or unrelated purpose unless otherwise disclosed at the point of collection. If there is an instance where such personal data may be shared, the visitor will be asked for permission prior to such a transfer. 


Enreach has implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, alteration or destruction. Only authorized Enreach personnel are provided access to personal data and these employees are contractually or statutory obliged to ensure confidentiality of this data. 

Enreach will implement appropriate technical and organizational measures to ensure that the processing of your personal data is performed in accordance with data protection law, in particular ensuring an appropriate level of security.


Under GDPR, you have a number of rights regarding our processing of your personal data. To exercise these rights, please contact us via our contact information.   

Right of access

You have the right to access the information we process about you. 

Right to rectification

You have the right to have incorrect or outdated information about yourself corrected.   

Right to be forgotten

In exceptional cases, you have the right to have information about you deleted before the time of our retention period.   

Right to restrict processing

In some cases, you have the right to have the processing of your personal data restricted. If you have the right to have the processing restricted, we may only process your personal data - except for storage - with your consent, or for the purpose of establishing, asserting, defending, protecting, a significant public- or private interest.   

Right to object

In certain cases, you have the right to object to our otherwise lawful processing of your personal data.   

Right to receive your information (data portability)

In certain cases, you have the right to receive your personal data in a structured-, commonly used- and machine-readable format and to have that personal data transferred from one controller to another without hindrance.


In case you have any questions with respect to the processing of your personal data, you can contact Enreach  Team and DPO via our Contact Information.. 

Please note that you have the right to lodge a complaint with the competent Supervisory Authority for the Enreach entity that is acting as the controller for the processing of your personal data if you are of the opinion that the processing of your personal data by Enreach infringes on the GDPR or other data protection laws.


Enreach reserves the right to modify or amend this statement at any time. The effective date will be displayed below the statement. It is the user's responsibility to check this document regularly for changes. 


Version 1.0; Sept 2021