Frost & Sullivan’s global team of Growth Pipeline experts continually identifies and evaluates growth opportunities across multiple industries, technologies, and regions of the world. As part of this ongoing effort, we identify companies that consistently develop growth strategies based on a visionary understanding of the future and effectively address new challenges and opportunities. This approach involves the deployment of best practices and strategic analytics across a value chain. Against this backdrop, Frost & Sullivan recognises Enreach for its valuable achievements.
According to Frost: ‘While many competitors obsess over ownership of the customer relationship, Frost & Sullivan is impressed by the laser-sharp focus that Enreach maintains on customer outcomes in creative collaboration with partners. In the context of its integrated UCaaS and CCaaS offerings, the Enreach conversational AI platform is better at dealing with complexity and scale and, ultimately, more likely to provide a satisfactory outcome for end users than other competing platforms. With its strong overall performance, Enreach earns the 2023 Frost & Sullivan Enabling Technology Leadership Award.’
Enreach has earned this award for our particular application of Enreach Virtual Assistant for Taxicentrale Amsterdam (TCA) through our Dutch partner DenCom. TCA is the leading taxi company in Amsterdam, operating in a competitive market that increasingly prioritises digital customer experiences.
Frost has particularly praised Enreach for our strong commitment to offer integrated Cloud communications offerings, confirming our vision of moving beyond silos towards a world in which converged contact is made possible by bringing together all the ways we connect on a day-to-day basis.