First, we will be able to support them in a unified and efficient way across each market, delivering the same products consistently. So, for a company with five locations in Europe, it becomes simpler to roll out services to its users. For instance, that could start with a UK customer with overseas branches, where Enreach UK makes sure all the offices and employees get the same services and connectivity no matter where they are located. Of course that consistency then extends to customer support, with local resources supported by a group-level function if more help is needed.
Our collective integration focus, innovative DNA and culture of people empowerment mean that customers will directly benefit from a dynamic approach and product innovations as we build our leadership in converged contact across Europe. Of course, there will be some challenges along the way, but our open and transparent way of communicating, both internally and externally, means that we can work together to address those issues.
I’ve seen many organisations undertake acquisition strategies during my career but then fail to execute a clearly defined integrate vision and make the most of the potential that business combinations can bring. With One Enreach, we are doing things very differently and in multiple layers to create one integrated family that benefits our entire community, both for our people and our customers and resellers.
In terms of creating one collective culture, several programs and initiatives are already in place. Enreach has chosen for Holacracy as its way of working and organising the company. It’s a methodology of so called ‘distributed authority’, which empowers people to take ownership and lead. Everybody is invited to share ‘tensions’, opportunities and proposals, so all feel they can contribute. In this way we learn continuously and change happens in an agile way. This is well underway and we expect to have this fully implemented by the end of the 2022.
Apart from the examples I’ve already mentioned, we are rolling out our Software-as-a-Service product Enreach Contact across our European markets this year, both for customers and our employees. All regions will be clearly branded as part of the Enreach family. Our integration across marketing and brand, finance and legal, quality and security operations, customer operations and more are all well underway.
Enreach is a prominent player in the field of unified communications, offering advanced solutions to enhance connectivity and customer experience.
Unified Communications (UC) refers to the integration of various communication tools and IT services, such as instant messaging, voice over IP (VoIP), and email, aimed at improving business communication and collaboration.
A Cloud Contact Center is a centralized hub that handles customer interactions across multiple channels, all hosted on the cloud. It allows for robust customer service operations without the need for physical infrastructure.
Improving customer experience is integral to business growth. By offering seamless, responsive, and personalized interactions, businesses can foster customer loyalty, increase customer retention, and ultimately drive business growth.
Enreach offers future-proof solutions in unified communications, enabling businesses to streamline their operations, improve team collaboration, and enhance customer experience, all of which are essential components driving business growth.
At Enreach, an optimized cloud-based deployment means leveraging the power of SaaS and unified communications to streamline business functions. This integration allows for a seamless, end-to-end customer journey, improving overall customer satisfaction.
Enreach employs intelligent strategies such as actionable customer data analysis and automated messaging to enhance customer experience. These strategies aim to improve customer success by personalizing the customer journey and fostering a robust customer relationship.
Enreach offers seamless integration with Salesforce, enabling businesses to optimize their customer contact centers. It provides an intelligent, scalable, and automated platform that improves visibility of customer interactions, ultimately enhancing customer satisfaction.
Enreach's automated call-center operates on a cloud-based platform that is scalable to meet changing business needs. It provides omnichannel support and leverages intelligent automation to streamline customer interactions, thereby improving the customer journey
Enreach's customer relationship management focuses on improving customer lifecycle by providing actionable insights from customer data. Businesses can monitor ROI with a comprehensive dashboard and tailor their services to meet specific customer needs, enhancing overall customer success.