Before you continue

To give you the best possible experience please select your preference.

Back to overview

The 7 best live chat apps for customer support in 2024

5 Sep 2023

Customer-centric strategy affects the entire business but you may increase customer service by using live chat almost immediately and for a very minimal cost. Live chat has become increasingly popular as a means of handling problems and has a high satisfaction rate among all channels. This app can even provide a cheap solution for adding a technology layer to an existing software stack. I use live chat applications for business growth and have been using this solution for over four years now. I have noticed some innovation in business when they are trying to differentiate products and services from consumers.

Why Add Live Chat Support to Your Website?

According to eConsultancy, 73% of customers who used live chats reported a positive experience. Compared to email and social media, the number remained high. Live chat is one of your main online advertising tools. It provides customers with quick and easy answers from any website they have visited. Live chats are helpful for customers to get the right product for them. Live chat is a popular tool for boosting sales by increasing cart abandonments. But some aspects will depend on your Live Chat software.

How we evaluate and test apps

Top App Reviews are written by individuals whose career includes many years of software testing. Several hours are spent researching, evaluating apps, and testing each application as intended. Our articles do not receive any compensation from an app. More information about our process is available on our site website. For consistent evaluation, each live chat service has five main features: Affordableness.

What is a Chat Software for Business?

Chat software for business is an indispensable tool for modern businesses that need to stay productive and connected.

At Enreach, we offer an advanced chat software solution (E.V.A) that is designed to enhance team communication and collaboration, so you can achieve more every day. With our innovative chat software for business, you can enjoy all the features you need to streamline your work, including group chats, file sharing, screen sharing and more.

E.V.A (Enreach Virtual Agent) is part of Enreach's suite of communication products, including the Enreach Virtual Agent. This AI-powered conversational tool uses natural language processing to understand and respond to customer inquiries, helping your business save valuable time and resources. With the Enreach Virtual Agent, you can easily manage customer interactions and internal communications in one unified platform.

With Enreach's virtual agent, you can enjoy quick, efficient communication that enables fast decision-making and greater productivity. Our chat software is intuitive and easy to use, with a simple interface that makes it easy to find what you need, when you need it. Plus, with features like file sharing and screen sharing, you can ensure that everyone on your team is on the same page and has access to the information they need to get the job done.

So why wait? Start using [Brand Name]'s chat software for business today and unlock the potential of better team communication and collaboration. With our powerful suite of communication tools, you can achieve more, faster, and more efficiently than ever before. Click here now to learn more!

Why live chat software?

Live chat software is the modern way for businesses to communicate with their customers. It provides a convenient, easy-to-use platform for companies to quickly and efficiently communicate with each other in real-time. Live chat software is becoming increasingly popular as a communication tool, and many businesses are integrating it into their customer service operations.

Live chat software can help to reduce customer service costs by providing efficient, timely customer service without the need for physical personnel or phone lines. Live chat software also enables improved customer engagement, allowing companies to respond to customer queries faster and better than ever before. The use of live chat software eliminates long wait times associated with traditional forms of communication such as voice calls or emails.

Live chat software is designed to be user-friendly and intuitive for both the customers and businesses who use it. It allows users to easily send messages back and forth through an online interface, enabling quick responses to queries. Companies using live chat software can provide instant responses to customers and can even personalize their messages depending on who they are communicating with. This level of customization makes live chat software incredibly beneficial in building positive relationships between customers and businesses.

Live chat software also supports multiple conversations at once, which makes it more efficient than traditional methods of communication such as phone calls or emails. With live chat software, businesses can handle multiple conversations simultaneously while still providing personalized responses quickly and accurately.

Live Chat Software has become an invaluable asset for businesses looking to communicate with their customers quickly and efficiently. It enables faster response times, improved customer engagement, reduced wait times, personalized messages, and the ability to manage multiple conversations at once - all from one convenient platform. Live Chat Software has revolutionized how businesses interact with customers and will continue to do so in the future as technology advances even further. Live Chat Software has become an essential tool for companies looking to provide exceptional customer service experiences in today's digital age - making it one of the most important pieces of any successful business strategy.

When integrated with Facebook Messenger, can be a powerful tool for enhancing customer engagement and driving sales. By leveraging the power of Facebook Messenger, businesses of all sizes can communicate with customers in a more effective, efficient, and personal way.

Best Live Chat Software

In today's digital age, providing top-notch customer service has become more critical than ever. One tool that businesses can leverage to improve customer happiness is the best live chat software. With this software, customer service teams can engage with website visitors in real time, addressing their queries and concerns promptly.

Moreover, the best live chat software enables efficient communication, allowing businesses to offer personalized assistance to a large volume of customers simultaneously. Additionally, it provides valuable insights through analytics and reports that help businesses keep track of their performance and identify areas for improvement.

If you want to provide exceptional customer service on your website, investing in the best live chat software is essential.

As businesses expand and reach customers all over the world, providing quality customer service around the clock is more important than ever. And to do so, having the best live chat software is key. Here are some reasons why:

  • Instant support: Chat support allows human customer service agents to provide immediate assistance to users, and the best live chat software ensures that conversations flow seamlessly, with no lag time or downtime.
  • Personalized engagement: The best live chat software provides a personalized experience for every user. Agents can view user data and history, and offer customized solutions for a better customer experience.
  • Empowering businesses: The best live chat software allows businesses to run reports and keep track of their support team's performance. By tracking metrics like chat volume, response times, and customer happiness, businesses can optimize support and improve overall results.
  • Easy to use: The best live chat software is simple to set up and user-friendly. This enables businesses to train agents quickly and easily, so they can be up and running in no time.
  • Integrations and add-ons: The best live chat software will integrate with the tools and processes that businesses already use, like email marketing platforms, CRM systems, and social media networks. This provides agents with a range of possibilities to support customers, making it easy to deliver excellent customer service.
  • Cost-effective: The best live chat software is affordable and scalable, with pricing plans that meet the needs of businesses of all sizes. It means that companies can keep their support costs under control while still providing excellent service to their customers.

Overall, the best live chat software empowers human agents to deliver fast, personalized, and effective customer support. By choosing the right software, businesses can boost their customer retention and satisfaction rates, while also improving their bottom line. So don't miss out on the chance to level up your customer service game - invest in the best live chat software today!

Live Chat Support Software

Are you tired of searching for a reliable customer support system that can cater to your customers' needs 24/7 and provide them with instant solutions? Well, you are in the right place. Introducing the Live Chat Support Software!

Gone are the days when customers had to wait for hours on hold or send emails that take days to get a response. With Live Chat Support Software installed on your website, customers can get instant help as soon as they need it.

One of the greatest benefits of live chat support software is that it provides personalized, human interactions with customers. Unlike automated messages or chatbots, live chats offer the opportunity for customers to connect with real people.

This not only improves the customer experience but also enables businesses to collect valuable feedback, which can be used to improve their products or services.

Live Chat support software is highly customizable and can be tailored to fit the unique needs of any business. From customer service to sales support, live chat allows your team to be readily available to your customers.

Moreover, it is a cost-effective solution, as it enables your team to handle multiple conversations at the same time, therefore increasing efficiency.

So what are you waiting for? Install Live Chat Support Software on your website and provide your customers with the personalized support they deserve. With Live Chat support software installed, you'll be sure to see an increase in customer satisfaction and loyalty – leading to higher retention rates and more revenue for your business. Get started today and experience the difference!

Live Chat Features

Can live chat have any advantages over other chat services? The answer depends on industry size and specific requirements. When requesting live assistance, you may want a program that allows you to share the information and view the user's computer. A sales staff may also want software that integrates CRM and Lead Quotation to help increase sales leads. How should one choose a good live chat app? Please check the following selections.

Add HubSpot contacts from LiveChat chats

The Zapier integration helps connect support to customers who interact with LiveChat and manage contact management with HubSpot. Once set up, new leads on HubSpot will automatically appear when contacting your new web visitors.

Reasons to avoid

Limited free tools HubSpot offers completely free options to businesses without budgeting for full live chat solutions. Use HubSpot Live Chat to start a live chat with customers or visitors. If someone starts talking and feels that their requests might suit a different company, they will quickly become available to the appropriate people. When creating live chat widgets, you can customize them with business logos and write customized welcome messages to the targeted audience. When a chat is arranged, a centralized message box is kept for future reference.

Post messages in a Slack channel when new chats begin on Tawk. to

Tap. To + Slack Keep your employees informed if there is an upcoming chat with Slack notifications. Zaps are designed to allow you to notify an entire Slack Channel if any chat has been added and send them directly. This tool will help remote teams spread across the entire world or even during your vacation.

Best live chat app for tracking customer satisfaction

LiveHelp Now provides a user-friendly online tool for collecting customer input. It provides sentiment analysis which helps track chats both positive and negative. The customer will be able to answer the questions in an easy-to-use way using the free surveys tool. Create questions that you send out via email. You can also analyze survey results by the agency.

Reasons to buy

+ Easy-to-use context tags to communicate with other users and colleagues. This tool allows for a simple chat box on websites. The ability to post files links, calendars, and canned answers to most commonly asked questions can be found in the Chatroom. The ability to chat with an agent on the live line is also useful if there are multiple teams.

Add new tickets as cards in Trello

Tawkta. Trello Keep tabs on how the support staff manages their tickets. Automatically adding a new card to existing Trello boards will add the new card if an upcoming ticket was opened. You can easily assign tickets using Trello so you’re more focused on achieving customer satisfaction. Pricing: free Live Chat for websites with unlimited users; paid add-ons available.

Best Live Chat Software for Sales & Service Teams

Create Reamaze conversations from Olark messages

Olark + Reamaze. Make your customers respond immediately by enabling Olark-Reamaze Zapier. This will automatically start a new email for all new messages on Olark. This is a way for the support chats to stay in touch with the email.

Best free live chat app integrated with a free CRM

HubSpot's chat features have not changed much recently. Unlike other chat services, the HubSpot app is still largely basic, however with HubSpot, you may want to use their CRM first — these features are a good plus. It's easier than ever to integrate a company into other paid hubs like marketing, sales, and operations. A chat widget can include company logos, agents' photos, greetings & messages. Since the CRM integrates, it allows the creation of contacts from chats as soon as the user provides email addresses.

Create new Clientary tasks for new conversations on Reamaze

What is a Client-Based Logging Service for Reamaze? Create a Zapier integration between these apps and you have your records ready at any time you send an invoice. All conversations on Reamaze trigger Zap and automatically generates Tasks on each client so you concentrate only on your tasks and do not lose track of your activity. Awesome pricing: From $229 / month for ten customers.

Key features: Personalized proactive chat invitations and automated distribution

Live Agent provides omnichannel customer support software for chatting natively on the Web. We use hybrid ticket streams to connect with your users across all traditional communications channels. Whenever a transaction occurs, the user has a corresponding ticket to their universal email account. For ease of organizing and quick searches, the tickets have a tag and a colour scheme. Agents can quickly see the chat history. LiveAgent offers automated chat distributions that are configurable according to skill level and availability. The average wait time can then be specified before each chat and there should be an average.

Key feature: Video recording

Smartsupp offers live chat with the recorded video. It is compatible with platforms like WordPress or Shopify and allows for tracking chat interactions with Google Analytics. Live video recording helps the salesperson understand the behaviour of visitors to your website, helping you understand customers and friction points throughout sales processes. The free plans also offer more powerful functions, which include more customization, automated messaging chats and detailed analysis. The downloadable version is available at no charge.

Create Zendesk tickets from new Typeform entries

Typing Form - Zendesk Form software is commonly used to help customers to make inquiries. It may take time for the individual to be dealt with in the best possible fashion. Type forms and Zendesk integrations easily. New Typeform - Entry can create a new ticket automatically.

Best live chat app with a full-featured service suite

Zendesk is widely used by customers worldwide in support and development, a name that seems to have become a standard. I don't know what the reason is. Zendesk Service Suite provides everything necessary in the service area including chat. After testing the different messaging apps I found the code installed directly onto each page is generally more reliable than using the plugins in WordPress, although more tedious based on the number of pages.

Key features: Video and voice chat software

ClickDesk offers voice and video chats as well. Visitors may begin conversations with interactive maps. The Prechat survey also helps in the gathering of contact data. Video chat allows salespeople to easily initiate a product demonstration and conduct an exploratory call. Reps may have simultaneous conversations or collaborate in a two-way conference between representatives if desired. ClickDesk offers excellent customer service because the chat can be moved with the other agents.

Key features: Multichannel and group chats

Chaport will help your company increase leads, lower cart abandonments, and create brand loyalty. Collect visitors' emails to contact customers anytime. If no one can be reached, send this message to colleagues or begin a group discussion. No sale will happen. In addition, you can create custom greetings and invite your visitors automatically according to your specific preferences. In some instances, if a customer is logged into their cart, you might send them a text message that helps the buyer with making a purchase. In addition, sales reps are available to answer any questions from any channel. You have the option to communicate with customers through email, Facebook or telegram.

Key features: Multichannel and priority inbox

Freshchat is a Freshworks live-chat application offering automated, one-on-one communication for improving sales performance? Freshchat focuses mainly on the conversion process and reaching the right prospect for the right moment. The app offers triggered messages urging the completion of an online transaction, and emails that drive action before your customers engage with you. Reps will be given information about prospects like their navigation path, their behaviour and language. This creates a deeper conversational experience that resonates with your customers.

Key features: Lightest, customizable, automated, and multi-use live chat assistant

ThriveDesk Chat is a lightweight online chat system designed specifically to support online stores and eCommerce businesses. You have lots of built-in features to help you meet your customer's online shopping needs. ThriveDesk live chat focuses on personalizing customers' experiences and shows no live chat window unless somebody is willing to help. You can direct customer support requests through email to your ThriveDesk or greet them via chatbots and continue conversations with them.

Key features: Customer routing and detailed reporting

Propros Chat is a platform that allows a company to communicate with targeted audiences simply. It focuses on engagement with customers, captures their potential leads to improve their experience and directs them toward better solutions. Get people involved with your brand through ProProfs 'Greetings & Announcements' feature. Greetings messages are welcoming messages that vary from site to site if they appear in your email and notify web visitors.

Key features: Chatbots and automation

It's the ultimate software for online businesses that want a way of communicating directly with their customers, creating leads and improving sales. The chatbot helps companies understand and respond directly to their client's needs in an instant, and can provide solutions to their problems in real-time. Customer feedback is sent to the same, organized mail account that helps support agents deal with this collaborative issue. Tidio also includes many automated capabilities. In this way, you may create an automatic response that triggers specific conditions such as visitor visits to two pages of the site.

Key features: Comprehensive free plan and multi-website chat

Pure Chat offers a 30-day free trial with a free chat transcript and free chat history. The customization can be tailored to suit your brand and provides canned responses for quick responses to visitors. Pure Chat is an attractive alternative to a paid plan as its free trial provides a complete test suite for free. It also supports unlimited chats and transcripts, advanced customization, integration with your CRM, automated messages, canned replies, visitors and a unified notification for all chats.

Key features: Screen share and smart suggestions

Acquire is a centralized messaging service combining web surfing and chat. Chatbot allows for easy and efficient support for new customers while live chat allows for individualized support and profiles allow users to escalate certain customer conversations quickly. Acquire provides an option for screen sharing on mobile devices. Sales managers improve sales conversational flow with prospects and decrease friction. You can also use automated messages and canned messages as answers. The Acquire AI detects and automatically suggests certain words and responds to these suggestions using intelligent algorithms.

Key features: Omni-channel chat solution and HIPAA compliance

SnapEngage is integrated with several CRM databases and chats are easily managed by several channels (eg. Twitter, Wechat and Tweets to-Chat via HootSuite). SnapEngage has a unique ability as a medical enterprise to protect its patient data and information. Your salespeople are connected to prospects wherever they are. It integrates into your CRM offering customized workflow mapping, enabling efficient, superior experiences in your sales process. SnapEngage has a dedicated installation team to help navigate the installation of your new phone and make a quick connection to your existing chats.

Key features: Customizable forms and powerful add-ons

Olark provides personalized messaging to users; it looks for which pages they have viewed or searches for the last conversation in which the conversation has taken place (assuming the conversation had already occurred). Add chat tools to certain pages and the chat will then automatically respond to visitors depending on the site. Moreover, the product can also integrate with popular software and applications such as Salesforce and HubSpot. Additionally, OLARK collects data about users to give sales agents a context for an effective discussion.

Key features: VIP targeting and meetings

Drift is a chat application that automates part of a chat session. Use this lead management software for better prospect conversion and sales. Personalized messaging aimed specifically at a specific customer or individual is a powerful strategy that increases engagement with users as a whole and enables better customer service. You want to tell sales reps when a VIP user comes to the company site. When VIP customers are contacted, they receive an automatic personal message from their account manager or sales representative on time. Afterwards, your salesperson gets notified about a new account on their website. Tell me the best way to detect the target account on a web page.

Key features: Multichannel messaging and AI-powered conversations

It allows users to reach prospects via email messaging apps, SMS, and WhatsApp chats. The company also provides the BotStudio tool that simplifies the creation of a bot using pre-made templates. The company also has a mobile app that allows users to ask questions on the phone with a single click. In a study published last week, Live Person reported a 71% reduction in telephone calls from customers, the company said. It helps in building and improving scalable chatbots. LivePersonal also provides chatbot template templates which can also be easily adapted and customized for specific industries.

Key feature: Collaborative and internal chat

Nextiva is the leading provider of communication solutions for the Internet. They also provide live chats. It has key features such that it can be used to create shortcuts and improve the user experience. In addition, Nextiva provides internal chats. Sales representatives can work together in some cases to increase efficiency and closing rates. Your team may send messages about prospects through their groups. Nextiva also provides a detailed report for the monitoring of customer feedback, tracking web visitors and chat transcripts.

Chat Window: The Ultimate Communication Tool for Modern Times

One of the most significant benefits of the chat window is the ease of use. With the ability to send instant messages, voice notes, or even video clips, chat windows have made it easier to communicate with others regardless of your location or time zone. This convenience factor allows individuals to interact with each other in real time and on a more personal level, which is not possible with traditional forms of communication, like emails.

With clear message threads and accessible archives, chat messages allow for better organization and streamlined communication. This ensures that all parties involved can easily keep track of confidential conversations and access them at any time. The smart features in live chat software like auto spell check, auto-correct, and text prediction further streamline messaging and make it a breeze to communicate quickly.

Also foster the natural flow of chat conversation, whether you're catching up with a friend or conducting a business meeting. The use of emojis and stickers provides an easy and fun way to keep messages casual and light-hearted while still conveying the intended message.

Another benefit is their capacity for connectivity. Allow individuals to communicate with anyone, regardless of where they are in the world. By breaking down geographical barriers, chat conversations have allowed individuals to connect and interact in a once impossible way.