Enreach

Expert Blog

Building collaborative contact revenue with UCaaS
Building collaborative contact revenue with UCaaS

19 Apr 2021

Cloud technology has transformed how many services and applications are delivered, giving access to sophisticated functionality previously only available to big enterprises with large budgets. Unified Communications as a Service (UCaaS) is part of that cloud revolution, and represents an opportunity for service providers to offer powerful contact technology to business customers
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Collaboration is about people, not technology
Collaboration is about people, not technology

16 Apr 2021

How people collaborate and communicate has in many cases been narrowed down to the size of a screen. That is why it is so important to make digital collaboration as meaningful and effective as possible, whether internally or customer-facing. In the same way that businesses would not tolerate office space that is not fit-for-purpose, the same should apply to online workplaces, and collaboration is an essential component of those environments.
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The rise of casual contact centres
The rise of casual contact centres

7 Apr 2021

As businesses have had to pivot to being online, demand for remote customer service and support is at an all-time high. Anyone who is customer-facing is in effect a contact centre, or part of one, and as a result of the pandemic, making that experience digitally viable has become a priority. Much of businesses’ engagement with their audiences has been narrowed down to digital screens, so ensuring the best possible customer experience is vital.
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The Future of Remote Working
The Future of Remote Working

2 Apr 2021

– What Justin Hamilton-Martin, Enreach for Service Providers says: “Last year, many businesses rapidly proved flexible working was possible, achieved through a blend of collaboration and communication technologies: from having a reliable network connection through to access to applications. Now they are building on those successes and beyond the quick fixes many adopted in 2020, they are laying foundations for more efficient and flexible working, whether at home, in the office or elsewhere.”
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