Expert Blog

Anne Bakker, co-founder of Botsquad, Martin Classen, chief product officer at Enreach, and Alfred Nesweda, CEO of masvoz, explain why automation is a win/win for a better CX and reduced costs in contact centres.

With Botsquad on board, the European UCaaS leader will be able to provide customers with conversational AI capabilities.

As businesses continue to navigate the ‘new normal’, we have been working hard to keep companies in touch with their colleagues and customers. Throughout this process, we have noticed two opposing trends when it comes to communications technology and reachability.

Enreach, a provider of collaboration technology and flexible telecom services, is transforming how people control being in contact with the world the way they prefer. As an integrated group of leading unified communications (UC) companies across Europe, Enreach has one of the most comprehensive portfolios on the UC market. The company’s local service teams bring these technologies together to provide businesses an enhanced and more productive end-user experience from these communications platforms.