Expert Blog

Digital Transformation has always been inevitable, but it’s happened at rapid-speed over the past few months. Today, millions of knowledge workers across the globe know a new reality, their work environment which is their home. “As European countries start to see lockdown measures lessened, the noise we’re hearing across the region is ‘work from home,’ but ‘working from home’ is only one option. You can work from anywhere, and that’s been the case for a while now,” Centile UK Director, Justin Hamilton-Martin, told me during a recent interview.

Centile’s one of the numerous organizations responding to COVID-19 pandemic seeking to relieve the burden felt by the service providers and the countless contact centers the French UC company powers. While a portion of Centile users have some work-from-home experience, many of them have no such experience predating COVID-19.

Businesses around the world are to be congratulated for how quickly they have got their employees working remotely, in an incredibly short amount of time.  UC and collaboration solutions have made remote working easier and helped organisations adapt to this new situation quickly.

Despite video conferencing technologies being widely available and affordable for years, the vast majority of businesses are still mainly depending on just audio, whether through traditional PBX or more IP-based solutions.