Enreach Contact is a user-friendly and highly scalable UCaaS solution combining voice, chat, video, advanced call management features and AI capabilities with fixed and mobile connectivity. Designed to cater to the digital transformation journey of businesses, making communications smoother, integration seamless, and remote work truly accessible for anyone. Key customer benefits include:
As the world of work becomes more fluid, Enreach Contact enables people to communicate and collaborate seamlessly from anywhere. Its native mobile integration eliminates the need for additional apps and ensures intuitive user experiences, wherever work takes place.
Enreach Contact offers advanced call routing and call management options, enabling effective handling of high call volumes while maintaining control over user reachability. Configuration for different times of the day and call origin optimises response strategies.
Enreach Contact goes beyond traditional business communications by offering advanced integration features. The platform seamlessly connects with third-party systems like Microsoft Teams, creating an integrated ecosystem that enhances efficiency and productivity.
“We're excited about the successful introduction of the new Enreach Contact in Spain, one of the fastest growing UCaaS markets in Europe with a projected compound annual growth rate (CAGR) of 9% between 2023 and 2026*,” commented Martin Classen, Enreach Chief Product Officer (CPO). “As our European flagship product, Enreach Contact is at the centre of our converged contact solutions portfolio. It seamlessly integrates unified communications and collaboration, contact centre functionality, connectivity, and more, providing businesses with an easy-to-use yet powerful solution that transforms the way people communicate, collaborate, and work.”
Transforming Communications for SMBs
The strategic rollout plan for Enreach Contact across Europe demonstrates Enreach’s capacity for rapid deployment and high scalability, further strengthening its position as industry leader prepared for extensive growth. With a current customer base of more than 2,670 businesses and around 40,000 active cloud users in Spain, Enreach is well placed to leverage the high UCaaS potential of the market while delivering transformative technological benefits to SMBs. Following the launch in Spain, Enreach will also be available in Latvia shortly, with plans for rapid expansion in other European markets. In Germany and the Netherlands, customers are already using Enreach’s proven UCaaS platform, Enreach Contact is built on.
“Enreach Contact reflects our commitment to providing a unified experience for our customers across different markets. With already over 100,000 active users across Europe, our proven UCaaS technology platform seamlessly integrates with essential business applications to maximise user benefits. By connecting with frequently used tools like Microsoft Teams and various CRM systems, Enreach Contact facilitates smoother information sharing and streamlines operational workflows. It's all about making business communications efficient, effective, and ultimately, empowering,” said Enreach Chief Technology Officer (CTO) Koen van Geffen.
Enreach Contact is ready to integrate advanced AI-powered capabilities, including smart Interactive Voice Response (IVR), chat or voice bots, text-to-speech and more. These features will soon be available in selected European markets, offering businesses innovative ways to enhance customer interactions and automate processes.
*Source: Analysys Mason 2023 Western and Eastern European ICT Monitor
NOTE TO THE EDITORS
Enreach is a European leader in converged contact solutions with a strong presence in the United Kingdom, the Netherlands, Germany, France, Spain, Denmark, Finland, Sweden and the Baltic States. Enreach provides collaboration technology and telecom services through its resellers, service provider partners, and direct channels. All operations contribute to intelligent, integrated IT and communication solutions that ensure optimal communication and workflow between organizations. Enreach's mission is to give companies access to the best communication and collaboration tools with a simple, user-centric interface built around their specific needs and systems. The group's products place powerful features within reach of all companies, regardless of industry or size, so their employees can focus on getting great things done. Enreach operates in over 25 countries and has over 1,200 employees working in 27 different European offices.
For more information about Enreach, please visit: www.enreach.com
Reineke Beijdorff, CMO Enreach
T: +31 (0)6 868 69 278